Customer Service Executive (Mandarin Speaker)

Job title: Customer Service Executive (Mandarin Speaker)

Company: Avanti Media


Job description: Avanti Media Hiring! Full Time Customer Service Executive (Mandarin Speaker) in Selangor, Earn up to MYR 4,000 + commission – Ricebowle.target.src = ‘https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'” class=”object-contain aspect-companyBanner w-full” data-v-b40fe036>Customer Service Executive (Mandarin Speaker)FollowMYR2,500 – MYR4,000 Per MonthCommission: MYR100 – MYR1,000,Fresh GraduatesBe an early applicant!Posted 2 hours ago • Closing 22 Mar 2025Be an early applicant!SaveApplyRequirements

• Good command of English and Mandarin in both verbal and written communication required.
• Fresh graduates are encouraged to apply.
• ⁠5.5 workday week (no shifts, no rotations).
• Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential.
• Possess good telephone etiquette with a smiley voice.
• Skill(s) required: Communication skills, problem-solving skills and patience.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Good communication and interpersonal skills.
• Ability to multi-task, prioritise and manage time effectively.
• Social media savvy.

Responsibilities

• To efficiently handle inbound and outbound customer call inquiries.
• To provide fast and timely solutions to all customer related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• To be constantly guided by company’s service standards.
• Effectively manage large numbers of incoming calls.
• ⁠Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Delivering excellent customer service to customers via live chat, email and outbound call.
• Prospecting, generating, qualifying, and following up on leads and appointment setting for external sales team.
• Collaboratively work with the sales, marketing team, and management to develop lead generation strategies to generate lead opportunities with prospective customers to achieve KPIs and Sales Targets.

Benefits

• ⁠Annual leave and sick leave.
• Bonus.
• ⁠Yearly Increments to upgrade your basic salary yearly & improve your lifestyle based on performance.
• ⁠Career Progression opportunities.
• Additional Benefits.
• Training Provided.
• ⁠Allowance Provided.

SkillsCommunication Skills Problem-solving Skills PatienceImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Expected salary: 4000 per month

Location: Petaling Jaya, Selangor

Job date: Thu, 06 Feb 2025 07:14:37 GMT

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