Customer Service Co-Ordinator

Job title: Customer Service Co-Ordinator

Company: Drake International


Job description: Are you passionate about delivering exceptional customer service? A busy, successful, and growing manufacturing company is on the lookout for a dedicated and enthusiastic individual to join their customer service team.We’re seeking someone who has experience in a similar role, whether front-facing or phone-based, and is eager to learn, grow, and contribute in a supportive team environment. This role is key to ensuring every customer has a positive experience, so a friendly, proactive attitude is a must!This is a full-time role (40 hours per week), working Monday to Friday, 7:30 AM – 4:00 PM.Key Responsibilities:

• Respond to customer enquiries (phone, email) in a timely and courteous manner
• Process all orders efficiently
• Enter sampling orders, arrange shipment of sample orders
• Utilise E10 effectively to communicate stock counts, delivery times and transport

costs to customers * Escalate customer complaints through correct channels with urgency

• Provide administration support to Account Managers and Regional Sales Managers

as required, including CRM updates and sales templates * Communicate Customer queries and issues to the relevant Account Manager in atimely manner * Process and reconcile credit requestsSkills and Experience:

• Intermediate computer skills
• Used Epicore or similar ERP system
• Minimum 3 years customer service experience
• Worked in a manufacturing environment
• Confident and clear communication skills – written and verbal
• Skilled problem solver
• Intermediate knowledge of word, outlook and excel.
• Ability to multitask and prioritise workload
• Outstanding time management and organisation skills

Benefits:

• West Auckland location with on site parking
• Full medical insurance for you and your immediate family
• On-site wellness benefits – physiotherapy, naturopath, group fitness, and more
• On-site chef with heavily subsidised meals daily
• Opportunities for growth and development within a supportive team

Sound like you?
Click Apply Now or call Drake Auckland on 09 839 2737 for a confidential chat.#SCR-chantelle-stewart

Expected salary:

Location: Auckland

Job date: Wed, 30 Jul 2025 03:52:58 GMT

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