Customer Service and Warehouse Support Officer

Job title: Customer Service and Warehouse Support Officer

Company: Service Stream


Job description: Primary Location NSW – Mayfield WestJob Description Summary Administration and Customer Service role coordinating water meter maintenance works in addition to basic warehouse operations for small warehouse.About the RoleWorking as a part of our administration team supporting our field based meter exchange team, the customer service role is perfect for a candidate with previous administration or customer service experience, strong attention to detail and proficient computer skills as well as the ability to perform basic warehouse tasks. They will be responsible for customer contacts as well as stock control in and out of the warehouse. The role is also first point of contact at reception both face to face and over the phone.Nature of position: Permanent Full TimeLocation: Mayfield West, NSWReporting Line: Contract ManagerKey ResponsibilitiesSome key responsibilities for this role include but are not limited to:CUSTOMER SUPPORT

• Reviewing incomplete work orders returned from field
• Completing a series of customer contacts via phone, email and in writing to remedy any onsite issues
• Answering inbound calls from client, staff and customers to provide support including technical information and advice
• Processing meter exchange data – unmetered services, restores
• Liaising with field supervisor/schedulers to determine course of action for quoted works, large works and making bookings

OPERATIONAL

• Front of house reception – customer facing – first point of contact both over phone and front counter
• Liaise with scheduler to assist in the correct distribution of meter types to internal/external customers

• Ensure the safe, effective and efficient delivery of Warehouse functions, and freight arrangements, that support the effectiveness of stakeholder operations.
• Accurate warehouse record keeping and data entry
• Identify, investigate, report and constructively resolve drivers of inventory variances.
• Lead execution of cycle counts and stocktakes; investigate and approve stock adjustments
• Manage returns and scrapping, in line with contracted requirements

About YouTo be successful for this role, you have:

• History of data entry skills and high-level accuracy
• Sound computer skills including Intermediate/advanced Excel
• Warehouse experience

Qualifications Required

• Full training will be provided
• Ability to obtain a forklift ticket if required
• OHS White Card

About UsService Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia’s essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base.Service Stream is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islanders, people with a disability, LGBTQI and other diverse groups to strengthen relationships and benefit our people, clients, and communities.Service Stream are a signatory to the Veterans Employment Commitment. We value the skills and experience of ex-ADF members and their partners and will strongly consider veterans who meet the key criteria for our employment opportunities.Department MeteringHow to ApplyIf this sounds like you apply now to the Service Stream Recruitment Team via the online application button.

Expected salary:

Location: Mayfield West, NSW

Job date: Thu, 20 Mar 2025 01:02:27 GMT

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