Customer Service and Operations Representative

Job title: Customer Service and Operations Representative

Company: soukalras.ae


Job description: Job Title: Customer Service & Operations Executive
Location: Dubai, UAESalary: AED 2,500 + AED 500 performance-based earningsRequirements:

• Must be an Arabic speaker
• Must have their own visa with NOC.
• Previous experience in e-commerce is advantage

Job Description:
We are seeking a motivated and detail-oriented Customer Service & Operations Executive to join our team in Dubai. The ideal candidate will be responsible for maintaining excellent customer relationships, ensuring operational efficiency, and supporting supplier relations.Key ResponsibilitiesSupplier Relations:

• Maintain strong relationships with existing suppliers.
• Identify and onboard new suppliers monthly.

Customer Service:

• Respond promptly to customer inquiries, ensuring responses drive sales.
• Follow up with potential customers and handle complaints efficiently.
• Track customer satisfaction and resolve issues to enhance service.

Order Management:

• Confirm orders via phone calls and WhatsApp and fulfill them the same day.
• Verify accuracy of all orders before dispatch and coordinate deliveries.

Content Posting:

• Post engaging content daily, including product videos.
• Collaborate with the marketing team and monitor content performance.

Reporting & Collaboration:

• Provide daily operational reports and track performance metrics.
• Work closely with other departments and attend team meetings.

General Guidelines:

• Maintain professionalism and follow company policies.
• Ensure timely and efficient task completion.

Qualifications:

• Experience in customer service and operations is preferred.
• Strong communication and organizational skills.
• Ability to multitask and meet deadlines.
• Proficiency in managing supplier relations and product listings.

Join our team and contribute to a dynamic environment where your skills and dedication will make a difference.

Expected salary:

Location: United Arab Emirates

Job date: Sun, 19 Jan 2025 08:53:46 GMT

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