Customer Service Advisor – Internal Only

Job title: Customer Service Advisor – Internal Only

Company: Bridgend County Borough Council


Job description: 37 hours per weekDo you want to be at the forefront of customer service delivery, balancing the needs of the Council, its stakeholders and the citizens of Bridgend? This is an exciting time for Customer Services as we look to transform how we have previously delivered our services.
You will be dealing with a variety of enquiries across all channels e.g. email, online, telephone and face to face. You will wherever possible resolve the enquiry at first point of contact.
This is a varied and demanding role in which you will be the advocate for the customer delivering the standards outlined in ‘Our Promise’.
You will be required to support and encourage citizens to use our new online digital self-serve customer portal as well as being an advocate of channel shift and proactively promoting to customers the benefits of digital.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
You will have excellent communication skills, patience and tenacity and be prepared to work on a rota covering the hours of 8:30am to 5:00pm Monday to Thursday and 8:30am to 4:30pm on Friday.The ability to greet customers through the medium of Welsh is a requirement for this post.Protecting children, young people or adults at risk is a core responsibility of all council employees.The council’s Hybrid Working Policy applies to this post. This provides a framework for establishing how you will undertake working hours between your home and the office.Closing Date: 29 January 2025Shortlisting Date: 30 January 2025Interview Date: 07 Feburary 2025

Expected salary: £26409 – 27269 per year

Location: Bridgend

Job date: Fri, 10 Jan 2025 08:19:52 GMT

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