Customer Service Advisor

Job title: Customer Service Advisor

Company: Places for People


Job description: Reporting Group:RMGRMGRMG is growing and its medium sized inbound Customer Service Contact Centre has exciting opportunities for permanent Customer Service Advisors, to join our supportive team based in Northwich.To be considered for these opportunities, you must be able to work a rota’d shift between 8am and 8pm and be fluent in both written and spoken English.As a Customer Service Advisor in our Inbound Customer Contact Centre, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You’ll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.Our scheduled start date is Tuesday 1st April 2025. Please note that due to our structured and comprehensive training schedule, no holidays or appointments can be taken for 1 month from 1st April to ensure you don’t miss any valuable training and you’re able to put into practice what you have learnt.What will I be doing day to day?

• Respond to inbound customer contacts/queries (via phone, email or online chat) providing advice, guidance and services/solutions to meet customer needs.
• Ensure all transactions with customers are accurately recorded on their computer-based records.
• Process all documentation resulting from customer contacts ensuring information is passed to colleagues to action.

What hours will I be working?Our Customer Service Centre is a 24/7 operation to ensure we’re always available to respond to customer’s queries. You’ll be working a shift rotation working a 7.5hr shift between 8am and 8pm, Monday to Sunday, working 1 weekend in 4, with days off in lieu. You must be able to work between 8am and 8pm on Saturday and Sunday also.What are we looking for from you?We’re looking for self-motivated people with a positive attitude. Previous customer service experience is required and if you have the right skills and attitude, you can really forge a career within RMG.It’s a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.Ideally, we’re looking for…

• First class customer service skills is essential, where providing a great service just comes naturally to you!
• Excellent listening skills
• Excellent communication skills both written and verbal
• Working knowledge of Outlook, Excel and Word
• Able to carry out instructions quickly and accurately and the confidence to ask if unsure
• Good organisational skills with the ability to work to deadlines

What does RMG have to offer our Contact Centre Customer Service Advisors?

• A 37.5 hour working week with a salary of £23,480 – equivalent to over £12.04 per hour
• 27 days holiday plus Bank Holidays
• Buy or sell up to 5 days annual leave each holiday year
• Free onsite parking
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• A comprehensive induction / training period – so you know you will be confident when speaking with customers
• Dedicated Team Leader support
• Join a small, friendly and supportive team – don’t just take our word for it… what do our existing Customer Service Advisors say about us?

“I been put in the best team ever, they have been amazing with all the help that they have offered to me” Source: Customer Service Advisor, NorthwichWhat’s next?If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment teamIf you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.If you are a recruitment agency please note we operate a PSL and do not take cold callsAt Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.Armed Forces – We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.Disability Confident – We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

Expected salary: £23480.55 per year

Location: Northwich, Cheshire

Job date: Sun, 16 Mar 2025 08:53:58 GMT

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