Customer Service Advisor

Job title: Customer Service Advisor

Company: BMW Group Retail


Job description: Douglas Park Edinburgh is looking for a Customer Service Advisor.Your roleYou will work within our friendly team supporting our branch and its customers through the various administration services we provide for our manufacturers.This is a fantastic opportunity in Park’s Motor Group. We can offer genuine scope for development and progression from a Service Advisor position and beyond.If you have the desire to learn and the drive to become a member of our team then we want to hear from you.The OTE would be a basic of £28k with OTE of £36K and the hours would be M-F 8am-5.30PM and every 3rd Saturday morning 8-12.30pm.What you will do:

• Help contribute towards the team’s daily workload
• Process invoices, paperwork, and customer details
• Liaise directly with customers providing a second to none level of service
• Maintain, create and change in our databases
• Be able to, maintain a high consistent quality of work
• Communicate in a confidential, professional, and appropriate manner
• Continually develop your personal skills and knowledge

Your profile

• Previous work with a manufacturer (mandatory)
• The ability to confidently use Microsoft Office, Excel, and Word as well as email packages
• Have an eye for attention to detail
• Be a strong confident communicator
• Have a polite and warm telephone manner
• Good numeracy skills
• Be adaptable to varying tasks
• Have a desire and willingness to learn

Rewards

• Access to the Company Pension Scheme
• Colleague Introductory Scheme
• Industry leading discounts on purchases on new and used cars
• Death in service benefit
• Discounted Servicing
• Subsidised car purchase scheme
• Employee Assistance Programme
• 24/7 remote GP
• Medical second opinions
• Unlimited mental health support
• Physiotherapy help and advice
• Savings and discounts on shopping
• Financial and legal support
• Wellbeing assistance

Expected salary: £28000 per year

Location: Edinburgh

Job date: Thu, 13 Feb 2025 08:46:21 GMT

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