Customer Service / Administration Agent (Hybrid role)

Job title: Customer Service / Administration Agent (Hybrid role)

Company: Capita


Job description: Shifts: 37.5 Hours per week, Monday to Friday, rota hours between 8:00am & 6pm.These hours may change with flexibility required. Location: Multi – Home Based & Unit B, Clonakilty, Co Cork.Contract Type: PermanentJob Description:As a Customer Service Agent, you will be supporting a long-standing client of Capita. The varied role will include providing a fantastic customer experience on all interactions both with the client and their stakeholders. We manage inbound and outbound calls, secure medical appointments while processing large volumes of data entry on new and existing applications. We manage a digital mail room in our Clonakilty offices where inbound and outbound correspondences are processed.You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work with confidence. Attention to detail and accuracy is key in this role.Job title: Customer Service / Administration Agent (Hybrid role)Job Description:Your daily tasks may vary but could include:

• Deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basis
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Accurately record all contact interactions on systems in line with expected process
• Ensure you give a positive image and great first impression to all contacts
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
• Digital mail room activities, opening and sorting post, scanning documents, processing fees, handling outbound post.
• Your experience and attributes will include:
• Being highly methodical with a thorough attention to detail
• Having excellent organisational skills
• Having the ability to work to stringent customer service SLA’s and KPI’s
• Demonstrating confidence and the ability to communicate clearly and effectively
• Showing excellent PC and data entry skills
• Excellent written English and the ability to compose written responses to customers
• An ability to learn new skills quickly including adopting new processes and technology

Your experience and attributes will include:

• Being highly methodical with a thorough attention to detail
• Having excellent organisational skills
• Having the ability to work to stringent customer service SLA’s and KPI’s
• Demonstrating confidence and the ability to communicate clearly and effectively
• Showing excellent PC and data entry skills
• Excellent written English and the ability to compose written responses to customers
• An ability to learn new skills quickly including adopting new processes and technology

Location: Clonakilty, IrelandTime Type: Full timeContract Type: Permanent

Expected salary:

Location: Clonakilty, Co Cork

Job date: Sun, 01 Jun 2025 07:19:29 GMT

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