Customer Relationship Specialist

Job title: Customer Relationship Specialist

Company: Close Brothers Group


Job description: OVERALL SUMMARYAt Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.Join the Close Brothers Asset Finance team where you will provide an effective service to our customers. Understanding their needs and requirements, along with processing and managing finance applications and agreements throughout the full lifecycle. Our ideal team member will have previous experience handling financial applications and present excellent interpersonal skills with both internal and external customers.RESPONSIBILITIES

• Work closely with customers and the Sales team to ensure a smooth onboarding and agreement set up processes, focussing on providing an efficient and effective service to customers.
• Check and collate customer documentation and associated paperwork in timely manner to ensure customer needs are met and that we are in full compliance with current legislation and credit approvals.
• Process deposits and initial payments on ALFA system
• Preparing accurate payments to suppliers, brokers and customers.
• Issue welcome packs to all customers within agreed timescales and include relevant documents
• Support the sales team by speaking to Customers and internal stakeholders to progress with new business transactions.
• Assisting with customer calls, which may include a phone divert when sales are unavailable or on annual leave.
• Receive enquiries by email or telephone, addressing these in effectively and in a timely manner
• Address customer complaints in accordance with policy and respond both promptly and accurately to general sales requests or queries.

WE WOULD LOVE TO HEAR FROM YOU IF YOU:

• Have the ability to work independently as well as part of a team.
• Have proven experience of working proactively and taking initiative
• Are numerate with analytical ability
• Have excellent communication skills both written and verbal, ability to communicate with both customers and colleagues at all levels of seniority and liaise effectively with other internal departments
• Possess strong interpersonal skills, quick to develop and maintain relationship both internally and externally
• Are experienced in providing excellent Customer support

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Previous experience with Asset Finance
• Great understanding of asset finance products
• Knowledge of SME regulation
• Previous experience with Asset Finance

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back.ABOUT USClose Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.To find out more about Close Brothers, please visit our careers page:To find out more about life at Close Brothers:To find out more about our benefits:To find out more about our commitment to creating an inclusive environment:#LI-CBCF #LI-TW1 #LI-OnsiteClose Brothers’ purpose is to help the people and businesses of Britain thrive over the long term.To achieve this, all of our diverse, specialist businesses have deep industry knowledge so they can understand the challenges and opportunities that our customers and clients face. We support the unique needs of our customers and clients to ensure that they thrive, rather than simply survive, whatever the market conditions.We combine industry expertise with innovative, flexible funding solutions to support firms across the UK. Our range of products can be tailored to meet business objectives such as improving cash flow or financing strategic events including mergers and acquisitions.

Expected salary:

Location: Ireland

Job date: Thu, 09 Jan 2025 01:22:51 GMT

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