Job description: Join Our Team as a Customer Relationship Management ExecutiveWe are looking for a dynamic and results-driven individual to build and nurture long-term client relationships while providing top-notch customer service. If you have a passion for client engagement and are eager to grow with an innovative company, this opportunity is for you!What You’ll Do:
Build & Maintain Relationships: Cultivate long-term client relationships to drive loyalty and satisfaction.
Customer Inquiries & Issue Resolution: Respond promptly to customer inquiries and resolve issues with a customer-first mindset.
Professional Communication: Maintain polite, professional communication, ensuring every conversation leaves a positive impact.
Collaborate with Sales Team: Work closely with the sales team to ensure customer needs are fully met.
Product & Service Updates: Provide regular updates to clients on new products and services.
Analyze Feedback: Collect and analyze customer feedback to identify areas for improvement and provide valuable insights.
Track Customer Trends: Monitor customer data and trends to continuously enhance service.
Problem-Solving: Use interpersonal and problem-solving skills to improve customer experiences.
What We’re Looking For:
Languages: Fluent in Hindi and English with strong communication skills.
Technical Skills: Proficient in MS Office (Word, Excel) and Google Sheets.
Experience: At least 2 years of experience in customer relationship management.