Customer Relationship Management (CRM) Specialist

Job title: Customer Relationship Management (CRM) Specialist

Company: Transpower


Job description:

• Join a small, supportive team with influence across the organisation
• Bring your experience as a CRM superuser to support stakeholder engagement
• Play your part to enable information management to power the energy future

Maintain and lead processes, and frameworks that support our CRM including user training, auditing and reporting to support highly effective stakeholder engagement.Transpower owns and operates the National Grid, moving high-voltage electricity from generators to large users and distribution networks that deliver power to homes and businesses across the country.Our core purpose is to empower New Zealand’s energy future – a future that supports a net-zero carbon economy and a reliable, secure electricity system.About the teamThe Stakeholder Engagement Group, within our Customer & External Affairs division, leads and leans into the planning, building, and maintaining of relationships which support Transpower’s strategic objectives and enhances our social license. The Group is also accountable for building and maintaining relationships with local and regional government, iwi/hapū, central government and communities.The opportunityIn this new role, you’ll lead the rollout and ongoing management of our new enterprise-wide CRM system (Salesforce) playing a vital role in how we collect, manage, and use the data within.While each Transpower business unit will manage its own information, you’ll be responsible for setting the policies, standards, and processes that ensures the CRM works effectively. You’ll support users across the business, deliver training, and act as the specialist on CRM use and practice.Your day-to-day responsibilities will include:

• Collaborating with teams to define stakeholder knowledge needs and build useful data sets
• Analysing multiple sources to develop clear stakeholder insights
• Designing and maintaining tools, templates, and processes to support engagement
• Championing good data practices and ensuring CRM data quality
• Supporting regular reporting and insights for business decision-making

Success in the role will mean we have trusted, reliable data that can be analysed to deliver meaningful insights – helping the business make informed, confident decisions.This is a superb opportunity to stay connected to the day-to-day work of enabling critical infrastructure projects to progress, while working across Transpower and helping shape engagement across Aotearoa as we work towards a more sustainable energy future!What will you bring?A self-starter you are comfortable working independently but with curiosity, and a love of learning, which allows you to build positive relationships quickly, and with confidence.Hands-on experience with CRM tools and systems and demonstrated ability to gather and analyse information to deliver actionable insights.To be considered, your CV and cover letter will demonstrate:

• A relevant tertiary qualification e.g. Business Administration, Information Systems, or equivalent experience
• Strong coordination, planning, and analytical skills
• Expertise with stakeholder management tools and CRM systems (salesforce ideal), including “super-user” experience including training system users
• Demonstrable ability to specify business and functional requirements across diverse user groups
• Well-developed communication, influencing, and presentation/facilitation skills, and experience engaging both varied users of the system and more technical audiences

While not essential, the following will be highly regarded:

• Understanding of the energy sector or experience with large infrastructure providers
• Te Ao Māori knowledge or experience

Join us at TranspowerAotearoa is powered by the people who work here. Every home, every marae, every electric vehicle, every hospital relies on the electricity we manage and deliver. This is your opportunity to join us on a mission that affects all New Zealanders – every day and long into the future.With over 28 nationalities, our people provide diverse perspectives, knowledge, and deep and varied experience which they love to share and which we celebrate. We work in the office or on-site for a minimum of three days each week, which helps us build and maintain relationships, support learning, deliver outcomes, and sustain our culture.This approach also offers staff the flexibility they need for both work and personal commitments, with adaptable daily start and finish times.We prioritise wellbeing with a range of employee benefits including health insurance and wellness benefit. Check them out here! Staff benefits | Transp https://www.transpower.co.nz/about-us/careers-transpower/staff-benefitsNext stepsTo be at the forefront of redefining how we use our CRM – building systems and tools that make engagement smarter and smoother whilst working in a close-knit team, please review the position description and apply without delay.Role closes Monday 23rd June however applications will be reviewed as they are received, and you may be contacted before the close date where possible.Existing eligibility to work in New Zealand is essential.Interested in knowing more, and seeing our Wellington head office? Watch a brief videoInternet Explorer is out of date and no longer supported.Please use one of these following browsers instead: , , .Job DetailsPosition Description
Reference # 34180
Posted on 09 Jun 2025
Closes on 23 Jun 2025 23:55
Location(s) Wellington
Expertise Analysts & Researchers, Business Analysis, Customer Solutions / Relations, Information & Communication Technology (ICT)
Job level(s) Associate, Experienced
Work type(s) Permanent Full Time

Expected salary:

Location: Wellington

Job date: Tue, 10 Jun 2025 03:13:53 GMT

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