Customer Relationship Advisor- Internal only

Job title: Customer Relationship Advisor- Internal only

Company: Nottingham City Council


Job description: Job Category: Non-TeachingJob Description:Organisation: ESPOWork Location: ESPO, Barnsdale Way, Grove Park, Enderby, Leicester, LE191ESSalary: £27,717 – £30,066 full time 37 hoursWorking Hours: 37Contract Type: PermanentClosing Date: 30th AprilPlease note this post is only open to internal applicantsAbout the RoleWe are a public sector owned professional buying organisation with ambitious plans for the future and are looking for a Customer Relationship Advisor to support in developing and fostering relationships with new and existing customers. The successful candidate will help enhance customer awareness and increasing usage of the team’s frameworks as well as acting as the primary contact for enquiries from customers, suppliers and colleagues you should possess the following skill sets be able to work on their own initiative, be able to multitask, be able to interrogate data, be confident in the use of Microsoft Office packages. As well as having good time-management skills and enjoy working as part of a team and on their own. The essential criteria for the role is listed below.About YouTo apply for this post, you must:

• Have experience of working in a customer service/sales environment including an appreciation of customer service and best practice principals of working in a customer-focused environment
• Have experience of handling customer enquiries on the phone and by email
• Have excellent communication skills with a good standard of oral and written English language
• Be able to work with large amounts of data to produce analysis and reports and
• Manages time effectively to ensure tasks are completed and deadlines are met
• Strong understanding and practical using Microsoft Office packages, i.e. Excel, Outlook, Word and SharePoint.

We’d also expect you to share and will ask you to evidence when you have demonstrated them as part of the interview process.This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.What we offer:

• Flexible working opportunities and access to employee benefits portal with car lease scheme.
• 25 days annual leave plus bank holidays (full time 37 hours – pro rata)
• Local Government Pension Scheme with a generous employer contribution.
• Opportunities for learning and development
• Great office location next to Fosse Park, with free on-site parking and easy access to M1 and M69.

Interested in Flexible Working?We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of ESPO. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for flexible start and finish times, home/remote working, etc.For more information or an informal discussion, please contact:Joseph Dempsey – Procurement service ManagerEmail:How to ApplyESPO is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our customers. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the customers we serve. Applicants with a disability who meet the criteria listed in the ‘About You’ section above will be offered an interview under the Disability Confident Employer Scheme.To apply for this job, please click ‘Apply Now’. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the ‘About You’ section above. For more information, see the section on our career site.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: .By applying for this post, you agree to ourAbout Us:About ESPOWe’re a unique organisation, owned by the public sector and sharing their values and ethos, but operating with a commercial edge. As a specialist procurement body, we pride ourselves on establishing procurement solutions that save money for the public sector. View to find out more.We have modern, open-plan offices with excellent transport links and a friendly workplace environment. We offer flexible working, a generous holiday entitlement, a contributory pension scheme, training (including professional CIPS qualification) and opportunities to develop your career.ESPO is supported by wide range of roles across many different disciplines including sales, marketing, IT, procurement, finance, operations (warehouse management and transport planning) and customer services. So whether you are interested in a public-facing role or playing your part behind the scenes, ESPO could be the place for you.To learn more about working for ESPO please visit .

Expected salary: £27717 – 30066 per year

Location: Leicestershire

Job date: Wed, 23 Apr 2025 02:21:22 GMT

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