Customer investigation Officer

Job title: Customer investigation Officer

Company: OCBC Bank


Job description: WHO WE ARE:As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.Remittance Investigation Analyst-The Remittance Investigation Analyst oversees, follow-up investigation for remittance related payments.-To liaise with bankers/customers and business units to resolve payment-related exceptions and ensure that these are resolved in a timely manner.-To identify existing process gaps and propose operational, service and risk-related improvements for implementation.Responsibilities-Investigates into Bankers’/Customer’s/Business Units’ Remittance requests, inquiries andfeedback and revert to them with findings within the agreed Service Level Agreements.– Performs daily reconciliation on outstanding investigation cases handled to ensure that all cases are attended to and followed up until complete closure.– Documents all investigation cases handled daily for records, management reporting andperformance measurement purposes.– Handles back valuation requests (including waivers) from bankers, reconciliation of nostroaccounts etc– To perform any ad-hoc tasks as assigned from time to time and/or participate in UAT/Projects as and when required.– To participate in team huddle sessions (on rotation basis) sharing on operational processlapses/gaps, the related root causes and implementation plans; raise any other changes/issueswhich may impact daily operations etc with objective to drive quality and cohesiveness.– To be involved in regular process reviews to manage risk & control and ensure team’s strictcompliance to laid down controls and procedures.Requirements– Able to communicate effectively and work in a team with others– Able to multi-task and manage priorities in a fast-changing environment– Possess strong analytical and problem-solving skills– Able to use design thinking principles to improve and streamline existing processes– Proficient in the use of MS Office– Meticulous individual with an eye for detail-Minimum 3 to 5 years of experience in banking in industry or financial institution, preferably with remittance relevant experiences.-Risk awareness and attention to details/meticulous and strong follow-up skills-High driven and able to work under pressure in a time sensitive environment.-Time management and ability to prioritize effectively based on the risk /time criticality of the tasks required.-Possesses good oral/written/communication and co-ordination skills and able to interact well with team members and business units /bankers/customers.What we offer:Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Expected salary:

Location: Malaysia

Job date: Sat, 19 Jul 2025 03:40:10 GMT

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