Customer Experience Business Analyst

Job title: Customer Experience Business Analyst

Company: Zebra Technologies


Job description: Job Description:Remote Work: HybridOverview:At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.Let’s create tomorrow together.Business Analyst II (CX) support the operations they are aligned with by providing reporting, interpretation and data-based recommendations to business leaders. They are responsible for driving efforts to continuously improve the end-to-end experiences of Zebra’s customers, including digital customer experiences. This includes, but is not limited to, customer and partner experience measurement and analyses, engaging in efforts to revise processes, tools, polices and business data.
Responsibilities:

• Working directly with business stakeholders, designs a limited variety of moderately complex reports using data from one or multiple systems to specifications (including SFDC, Qualtrics, PBI, ZDL). Delivers report in format to aid business stakeholder interpretation (pivot tables, graphs, etc)
• Reviews existing reports for data accuracy. Proposes resolutions for quality issues of limited scope to and escalates complex quality issues to supervisor or senior staff for resolution.
• Uses data methodologies and business acumen to generate recommendations to moderately complex problems to review with CX Leadership/ IT business partners
• Identifies and interprets trends and patterns in datasets to locate influences.
• May be responsible for data governance processes and quality in assigned area of responsibility, serves as system administrator for Qualtrics
• Enables execution of surveys (e.g. NPS, CSAT, CES) to be used in measuring and monitoring customer experience; including distribution list development, translations, and QA testing.

Qualifications:

• Bachelor’s degree or equivalent work experience
• 2+ years experience
• Can synthesize complex data into themes, stories and recommendations
• Intermediate systems knowledge in assigned functional area
• Microsoft Excel – intermediate skills
• Can present data in a visually compelling format to help business stakeholders understand the issues, possibilities and recommendations
• Microsoft PowerPoint – intermediate
• Presentation skills – intermediate skills required. Some formal training in public speaking/presentation skills preferred

Benefits:

• 5 weeks of vacation, 5 sick days and 4 volunteer days paid off.
• Multisport card at a reduced price.
• Meal contribution.
• Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses.
• Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments.
• Annual bonuses based on financial results.
• Yearly salary increases according to individual performance.
• Employee referral bonus for bringing New Talent to Zebra.
• Free beverages and fruit days (coffee, tea, milk available in our kitchenette).
• Life & Pension insurance contribution.
• New modern and multifunctional workplace at Vlněna Office park in the city centre
• Discount at our partners (Banks, HP, Dell, Microsoft Office).

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

Expected salary:

Location: Brno, Jihomoravský

Job date: Sat, 16 Nov 2024 05:35:35 GMT

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