Customer Engagement Coordinator – INTERNAL ONLY

Job title: Customer Engagement Coordinator – INTERNAL ONLY

Company: Alliance Homes


Job description: Internal opportunityPermanent – 37 hours per weekAre you an existing colleague with a passion for Customer engagement? Then we have the perfect opportunity for you!This new role will support engagement activities to ensure the voice of customers is heard across Alliance Homes and influences our strategies, service development and policies.You will help the Customer Engagement Officer to deliver customer forums, panels and consultation on change of policies, strategy and services alongside promoting these activities with a focus on inclusion.You will also get the chance to lead on customer engagement in our communities and age-related schemes to better understand the customer service experience on a wide range of topics.You will showcase customer engagement impact through monthly reporting, highlighting achievements, challenges, plans and progress.This is a great chance to utilise the customer service skills you have honed to make a real difference to our customer’s experience in the future.About You:You will already have front-line customer experience, understand customer satisfaction measures and the Regulator of Social Housing-consumer standards.You will also have some experience of organising and supporting groups of people, with an understanding of a range of community engagement techniques.A people-person, your interpersonal skills will be excellent, and you will have the ability to listen and communicate well.Due to the nature of this role, a full driving licence and access to your own car is needed. You may also be required to attend occasional meetings/events during evenings or weekends.At Alliance we want to create places to live that our customers are proud to call home.Our teams care about the lives of the people who live in our 6,500 homes. We want our customers to belong, feel safe, and thrive in a successful community.Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be.AMBITIOUS FOR ALL – We are one team, aiming high for our customers.GENUINE – We are authentic and encourage everyone to be themselves.AWAKE TO OPPORTUNITY – We are constantly curious and drive innovation through collaboration.MAKE THE DIFFERENCE – we are proactive and strive to make a positive impact.EFFECTIVE – We are professional and can be relied on to achieve consistently good results.

Expected salary: £29000 per year

Location: Bristol Area

Job date: Wed, 04 Sep 2024 07:01:38 GMT

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