Customer Connections Specialist – Regulation & Process Improvement

Job title: Customer Connections Specialist – Regulation & Process Improvement

Company: Vector


Job description: Job DescriptionAbout UsIf you love working with a diverse group of people who are all about putting the customer at the centre and enabling choice, you’ve found the right company. The energy sector is transforming at a rate of knots, and we want you to join us and be part of this transformation. Vector is a proudly Aotearoa-owned company, which operates a range of innovative businesses delivering energy and communication services to more than one million homes and commercial customers across Australasia and the Pacific.As part of our Customer Connections Team, you’ll join us as our dedicated Process & Audit Specialist, where you’ll provide a central point of contact for managing regulatory audits, data integrity, addressing customer issues and owning all process & audit process improvement projects.On a typical week you can expect to be:

• Scheduling and managing electricity and gas distributor audits
• Investigating root causes for any identified compliance issues and implementing improvements
• Assisting with identifying and implementing operational process improvements
• Maintaining accurate ICP information and ensuring data integrity across platforms
• Taking part in investigating customer complaints and recommending process enhancements
• Understanding how processes, systems, and data interconnect to consider downstream impacts
• Ensuring you stay up to date with all regulatory and / or pricing changes and the impacts of these in our process flow

What you’ll come with:

• Excellent attention to detail and strong analytical skills
• A process-oriented mindset with proactive problem-solving capabilities
• Experience with auditing, compliance, or process mapping
• Ability to understand regulatory requirements and legal language
• Great communication skills to collaborate across internal teams and external stakeholders (e.g. auditors).
• A customer-focused attitude coupled with willingness to take ownership

What We Offer

• A flexible and stimulating work environment focused on innovation
• Health and wellbeing support
• Great benefits supporting work-life balance
• Opportunities for career growth in a transformative industry

Vector engages a workforce made up of people and teams with diverse skills, values, backgrounds and experiences. We respect and value people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion. We are proud of what we have achieved so far:

• First corporate Living Wage Accredited employer
• First Accessibility Tick employer
• Rainbow Tick accredited

If you require assistance or accessibility support from us during the application and selection process, please do get in touch with us on 09 213 0268.Applications will be reviewed as we receive them, so if you are interested – don’t delay in applying today.

Expected salary:

Location: Auckland

Job date: Thu, 24 Apr 2025 22:07:35 GMT

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