Customer Care Agent – German speaking

Job title: Customer Care Agent – German speaking

Company: BSA – Bobst Mex SA


Job description: Customer Care Agent – German speakingPosition SummaryThe Customer Care Agent (CCA) handles customer requests related to BOBST machinery across Switzerland, Austria and Israel. As the first point of contact (only in Switzerland), the CCA provides exceptional support for product and service inquiries.
Energetic and self-motivated, the CCA builds customer confidence and enthusiasm.
With a strong background in customer service, they are empathetic and understand the urgency of customer needs.Main Responsibilities

• Ensure that customer needs are met quickly and efficiently
• Registering and managing customer requests for: spare parts, field service interventions and technical support in the system and their continuous follow-up
• Creation and follow-up of spare parts requests (Quotation, Order, Invoicing, etc.)
• Regular communication with the customer about the status of their request
• Exchange with international suppliers in the interest of our customers
• Support regional Agents in Austria and Israel
• Support the Zone Performance Solutions Managers
• Follow and track KPI/Service Level Objectives (Severity Scheme) for tickets and parts flow
• Handle daily contact with customers, ensuring correct flows of information
• Handle daily contact with Agents and support them when necessary

Critical Skills and Personal AttributesFunctional skills:

• Ability to understand the business and its challenges
• Systems knowledge/computer skills/database management
• Pro-activity in supporting customers in all service questions.
• Ability to share information with co-workers and management (hierarchical/transversal).

Personal skills:

• Strong Customer Service focus
• Superior communication and interpersonal skills
• Problem-solving nature
• Proactive work style, highly reliable and accountable
• Compassionate and developed sense of service
• Team player, acting with transparency and openness
• Ability to multi-task in a dynamic environment.
• Efficiency in responding to internal and external customer requests, ensuring high levels of communication at all stages

Education and Experience:

• Completed apprenticeship in the commercial or technical domain
• Knowledge of MS Office tools
• Knowledge of SAP
• Experience with Salesforce is an advantage
• Very good knowledge of German and English
• French level is a strong asset

For more than 130 years, and over 50 countries, BOBST has always been at the forefront of innovation and we want to accelerate connectivity, digitalization, automation and sustainability to make packaging better than ever.
BOBST is one of the world’s leading suppliers of equipment and services to packaging and label manufacturers in the folding carton, corrugated board and flexible materials industries. Join our highly qualified staff and together, let’s shape the future of the packaging world.The production site of Mex, near Lausanne in Switzerland, is also the headquarters of the Bobst Group. It is the most important site, employing approx. 1500 passionate people.
It also trains each year roughly 200 apprentices. The site offers an idyllic work environment. In the countryside and close to major highways, it is also well served by public transport. It offers many amenities, such as a corporate restaurant, sports fields, a fitness and a nursery. The facilities have been recently renovated and represent a model for sustainable development.
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Expected salary:

Location: Mex, Waadt

Job date: Thu, 29 May 2025 22:46:33 GMT

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