Customer, Business & Operations Lead

Job title: Customer, Business & Operations Lead

Company: People Equity


Job description:

• A brilliant new role if you thrive being in a ‘highly visible’ and influential role – championing change, streamlining processes and driving outcomes for greater operational efficiencies
• It’s a career opportunity of a lifetime: this is a role that will see you working with some of the most senior executives across the business, in a role where you will feel empowered and supported to challenge the status quo and find solutions to complex problems and then manage them through to resolution
• The ability to take 6 weeks leave a year (4 paid)
• Further career possibilities are limitless for performers, due to the size, nature and ongoing growth of the business
• A workplace that lives, operates and stands by its ‘people centric’ values. It’s a great place to work!
• Parental Leave: If a baby is on the horizon…the offer of 26 weeks paid leave for the primary carer and 8 weeks for the secondary carer
• The offices are in the South East: It’s flexible, open and collaborative, set up to leverage the sharing and expertise that everyone brings for the days when you are in the office

Your Prospective Employer:
Be part of something ‘AWESOME.’ With its ‘people centric’ culture and continual focus on collaboration and ‘achieving as one,’ this significant organisation is well recognised as the leading automotive aftermarket provider in the Asia Pacific, and they keep going from strength to strength. Backed by strategic growth, investment and an unstoppable commitment to their people and customers, this large Group is setting the pace across all its retail, trade and wholesale channels. Due to a recent warehouse consolidation of their specialised aftermarket wholesale businesses into their primary DC a Customer, Business & Operations Lead role has been newly created. Now…is one of the most exciting times to join.The role:
Working to your strengths, in this highly visible role, you will further establish the operational framework needed to support the customer value proposition for each of the Wholesale businesses, due to their individual warehouses no longer being the ‘last mile’ to their customers. This role will work closely with the Supply Chain Operations teams as well as with each of the GM’s in the Wholesale businesses, with a focus on optimising and streamlining processes, improving efficiencies and delivering service levels that meet each of the Wholesale businesses’ needs and those of their customers.This role will see you responsible and accountable for driving outcomes, leading and managing complex change initiatives, and focusing on transitioning teams and processes through site consolidations and operational improvements. Naturally maintaining and ensuring high levels of safety, service and operational excellence will be key.Ensuring issues are tracked, addressed in a timely manner, and resolved effectively will be a key part of your remit. Where system changes or bespoke processes are required, this role will support the Wholesale businesses in building a strong commercial case for investment. Strengthening the collaboration between the Wholesale operations and Supply Chain teams is a critical part of the role to ensure a continuous feedback loop and greatest alignment.Here’s what it will take:

• Change leadership experience: where you have effectively led transformational change, driving key business/customer/operational outcomes for greater operational efficiencies in B2B environments
• Your stakeholder and relationships management skills are ‘next level.’ You can influence, deliver and drive sustainable profitable outcomes at the highest of levels and you are proven in driving and leading change and developing strategies, with people and partners, always on the journey
• You have the right blend of career experience – i.e. you understand the sales/marketing/customer side of a business as well as warehouse/supply chain operations and therefore can be a very effective conduit between the two, always having an appreciation and understanding of both sides/points of view
• A strong understanding of the automotive and commercial vehicle aftermarket – is a ‘nice to have’ however not essential
• Have sound business acumen – you have a deep understanding of the financial levers across all areas including business profit , loss and drivers of EBIT
• Have endless drive, determination, resilience, persistence and commitment – that inspires others, and are always ‘in it for the team’
• Take a non-hierarchical approach: i.e. are prepared and comfortable getting your hands dirty as much as you are at performing the high-level business and relationship management aspects of the role
• Are professionally mature: you inspire confidence, are incredibly commercial, and are motivated by driving a customer-led sales agenda
• Fast, flexible and adaptable approach: You embrace change, and you can flex up and/or down easily as well as be able to have the courageous conversations whilst always keeping people on side
• You are measured: you know how to tackle competing priorities to get the best outcome for the business and its customers every time
• Results-focused: You have a customer focus, excellent communication skills and a thirst for results
• Brilliant communication skills: You naturally translate the vision into day-to-day operational performance
• Your core: People, safety and the customer is at the core of everything you do

If this sounds like you, then please apply ASAP as we are shortlisting this week. For any direct queries or for a confidential discussion, please call Gabby Symons, MD, People Equity on 0432 261 116 or contact via email at gabbys@peopleequity.com.au.

Expected salary:

Location: Melbourne, VIC

Job date: Mon, 28 Apr 2025 05:17:29 GMT

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