Customer and Stakeholder Manager

Job title: Customer and Stakeholder Manager

Company: Downer Group


Job description: Job Description:Te kōwhiringa | The OpportunityDowner is seeking a dynamic and proactive Customer and Stakeholder Manager to join our team in Gisborne. This role is critical in ensuring that our maintenance and construction activities cause minimal disruption while fostering strong relationships with customers, businesses, retailers, the Gisborne District Council (GDC), NZ Transport Agency (NZTA), and other key stakeholders.The ideal candidate will champion customer engagement, drive effective communication strategies, and uphold the Downer brand through strategic advertising, promotion, and community engagement initiatives.Key Responsibilities:

• Develop, maintain, and implement the Contract Communication Plan to enhance stakeholder relationships.
• Manage and oversee stakeholder engagement coordinators within client organizations.
• Maintain and enhance customer satisfaction by minimizing disruptions caused by maintenance activities.
• Foster a culture of collaboration and effective communication within the team.
• Provide customer support during significant operational events impacting service delivery.

Nga pūkenga matua | Important Skills

• Relevant qualification or experience in customer and stakeholder management.
• Excellent written and verbal communication skills.
• Proven track record in delivering exceptional customer service.
• Strong relationship management and negotiation skills.
• Experience with CRM and RFS systems is essential.
• Ability to multi-task under pressure and respond proactively to changing circumstances.

Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working hereDowner is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer:

• Free access to Marram health care benefits and discounted holiday homes
• Discounts for Samsung, Repco, PB Tech, Gym memberships and more!
• $500 bonus for current employees who refer a friend to Downer
• Great promotion and career development opportunities

Have a look at our other great benefitsMe pēhea ki te tono | How to applyIf this sounds like the opportunity for you, click Apply Now to submit your application! The reference number for this role is 718194We are committed to a safe working environment for everyone – all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.About Us: At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.About the Team: Downer’s Transport & Infrastructure business manages and maintains road networks across Australia and New Zealand, with civil and commercial construction in New Zealand. We are an integrated trans-Tasman team with a leading portfolio of products and services. By sharing our capabilities and insights across our regions we achieve the best technical solutions for our customers’ challenges, and for our communities.

Expected salary:

Location: Gisborne

Job date: Tue, 04 Mar 2025 04:35:36 GMT

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