Customer Advisor Internal Assessing PAS

Job title: Customer Advisor Internal Assessing PAS

Company: Allianz


Job description: .Customer Advisor Internal Assessing (TIO) | Permanent Full-time | Darwin, NTAt TIO, our strength lies in our deep understanding of the unique conditions faced in the Territory year after year, from floods to cyclones and everything in between. We provide a comprehensive range of insurance products for both personal and business needs, including home, motor, marine, business, and workers’ compensation.Proudly employing Territorians, our local claims team and contact centre are ready when our customers need us most. As a division of Allianz Australia Insurance Limited, a member of the global Allianz Group, TIO is backed by one of Australia’s largest general insurers.Join us. We’re for Territorians.About the roleIdentify trends through Technical complaints escalation handling to drive improvement in customer and business outcomes.Identify training gaps at an individual and portfolio level.Develop strategies to ensure teams meet the new Code of Practice obligations and outcomes.Share expertise in domestic claims with the wider AAL teams and identify capabilities and competencies required to manage internally assessed claims and influence the recruiting process.Oversee the execution of the Quality Assurance Framework for Internally Assessed claims, identifying training needs of individuals and overseeing the execution of the training in consultation with the Manager Property Assessing.Provide support regarding development conversations around individual Internal Assessors at a technical level.Oversee the delivery of onboarding of new internal assessors and maintenance of processes and procedures.Oversee Technical complaint handling, ensuring AAL meets Code of Practice obligations.Identify and deliver business improvement opportunities and efficiencies via complaints handling, Quality Assurance execution and Technical queries from Internal Assessors.Leverage and influence AAL Technical Teams to ensure current knowledge aligned to rest of the business and leverage best practice across Customer Services.About YouSignificant experience in a claims assessment / management role for a complex, matrixed general insurance organisation.ANZIIF Certificate 4 or Loss Adjustor accreditation or 3 years + experience in managing property claims desirableDemonstrated experience in leading, coaching and developing a claims team at a technical level.Knowledge and understanding of home claims products.Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.Ability to navigate complexity and ambiguity and provide pragmatic commercial solutions to meet stakeholder expectations.Proven capability to manage change through the initiation and promotion of organisational transformation, leveraging effective process, collaboration and communication to foster commitment and participation.Actively works toward discovering and addressing the need for products and services among organisational members and stakeholders, client groups, and the general public and implements service delivery improvement action plans in compliance with organisational standards.Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence.Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the

site.About our cultureAt TIO, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.Adjustments and supportIf you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.Join us. We’re for Territorians.

Expected salary:

Location: Darwin, NT

Job date: Thu, 15 May 2025 22:52:25 GMT

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