Customer Accounts Manager

Job title: Customer Accounts Manager

Company: Jumbo Interactive


Job description: Over the past 30 years, we’ve grown from humble beginnings with a single computer to a global technology company (ASX-300 listed company, JIN). Partnering with over 15,000 good causes worldwide and helping raise more than $260 million last financial year. Innovation isn’t just part of what we do; it’s who we are.We develop cutting-edge solutions empowering our lottery and not-for-profit partners to raise funds for their vital causes. We believe in fostering an environment where talented people can innovate, grow, and have fun.What will you be doing?You will guide a collaborative team in shaping the future of customer account management and financial operations. You will provide strategic guidance, ensuring alignment with business goals while supporting your team to excel. Your role will focus on fostering innovation, streamlining processes, and supporting product improvements that enhance the customer experience.What Your Day-to-Day Will Look LikeProvide strategic guidance to a collaborative team, ensuring alignment with broader business goals and supporting team members to succeed in their roles.Oversee customer financial transactions, including deposits, prize payments, and withdrawals, ensuring accuracy and compliance with financial regulations.Identify and implement opportunities for streamlining processes and systems to enhance operational efficiency and customer experience.Lead cross-functional initiatives that deliver scalable, customer-centric improvements, collaborating with internal teams such as Finance, Product, and Development.Promote data-informed decision-making and automation opportunities to foster innovation within customer account management.Manage chargeback disputes (customer-initiated reversals of credit card payments) and fraud prevention activities, ensuring timely resolution and safeguarding customer trust.Conduct performance reviews and provide coaching for team members, fostering a culture of collaboration, accountability, and high standards.Collaborate with external partners to ensure seamless financial operations and compliance.Monitor and analyse key performance metrics, using insights to inform strategic decisions and continuous improvement efforts.What You’ll Be Able to Bring to the RoleProactive, accountable and a team player.Demonstrated ability to prioritise and meet deadlines within a team environment.Excellent written and verbal communication skills.Proven ability to communicate and simplify complex financial information for non-financial colleagues,Adaptable to fast-changing environments.Demonstrated experience working in heavily regulated financial environments with strict compliance requirements, ensuring adherence to industry regulations and standards.DesirableA background working within financial operations/accounts/accounting.Working knowledge of online banking systems (e.g., direct bank transfers) and payment gateway platforms (e.g., Payment Logic, PayPal, Zip Pay).Xero (cloud accounting software), JIRA (project tracking tool), Zendesk (customer support platform), MYOB (business accounting software), and QuickBooks (accounting software).Salary Banding: $100,000 – $110,000 + SuperOur Ways of WorkingAt Jumbo, we value balance and flexibility. Based in Brisbane and working out of our Head Office, our hybrid working model combines in-office collaboration (three days per week) with WFH work (two days per week). We also offer flexible working hours, with core collaboration times from 10 AM to 2 PM, allowing you to design a schedule that suits your life.Why Join Jumbo?At Jumbo, our team thrives because we invest in our people. Here’s what you can expect from us;A short-term incentive program that rewards your contributions, dependent on company performance.Access to our Employee Assistance Program, providing counselling and coaching.Award-winning talent management programs for career growth and skill-building.Onsite chefs (Brisbane) offering fresh, gourmet lunches daily and breakfast twice a week.The freedom to work from almost anywhere in the world for up to 120 days a year.A social culture, with activities like lunchtime chess, corporate games, soccer, Friday socials, and events celebrating diversity and inclusion.Generous parental leave: 14 weeks of paid leave for primary carers and 4 weeks for partners.Find Your Freedom at JumboWatch this short video to see what makes working at Jumbo unique:We are a 2025 Circle Back Initiative Gold Employer – we commit to respond to every applicant.

Expected salary: $100000 – 110000 per year

Location: Toowong, QLD

Job date: Sat, 10 May 2025 04:55:58 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck