Customer Account Associate – Resonant Clinical Services

Job title: Customer Account Associate – Resonant Clinical Services

Company: Avantor


Job description: The Opportunity:We are excited to announce an opportunity to join our Avantor team as a Customer Account Associate – Resonant Clinical Services. In this role, you will be at the forefront of our customer interactions, ensuring their needs are met with the highest level of service. If you thrive in a dynamic environment, enjoy tackling challenges, and have a passion for working with clients, we want to hear from you! Reach out to us and let’s discuss how you can contribute to our team’s successWhat we’re looking forExperience in similar position required, preferably in multinational large organizationsPossesses proven problem-solving skillsVery good English (min. B2)Excellent communication and telephone skillsMust be customer-focusedPractices attentive and active listeningPossesses organization and time management skillsTeammate with the ability to work independentlyWho you arePro-active, highly motivatedCustomer centric, stress resistant and assertiveEager to learn and socialHow you will thrive and create an impactBe available for customers by phone/mail/chatOrder management: registration, requirement and feasibility checks, communication to customersOpen order management: link with internal departments as QA, Supply Chain, Product Management and Manufacturing to fulfill customer requirementsProactive communication with customers on any changes for order fulfillmentReceive and process complainsSupport activities and campaignsProvide customers with information regarding products, services, prices and delivery timesHandle reservations and contractsResponsible for invoicing activities, orders & shipment trackingWhy Avantor?You get to work in a dynamic, innovate environment in a team that enables each other to grow and developYou will work in a diverse position with the opportunity to learn a lot of new skills and to establish both a strong experience and networkYou get to work in an environment that really invests in your development by offering several trainings and growth opportunitiesDisclaimer:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.Why Avantor?Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.The work we do changes people’s lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom’s voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!EEO Statement:We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.Privacy Policy:We will use the personal information that you have submitted to us in order to consider your application for the relevant role.Your privacy is important to us. Please for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.3rd Party Non-Solicitation Policy:By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Expected salary:

Location: Stříbrná Skalice, Středočeský

Job date: Thu, 20 Mar 2025 23:30:56 GMT

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