CRM Process Consultant

Job title: CRM Process Consultant

Company:


Job description: Requirements

• At least 2 year(s) of working experience in the related field is required for this position.
• Candidate must possess at least a Bachelor’s/College Degree, Post Graduate Diploma / Master’s Degree on Business Studies/Administration/Management.
• Junior Associate (1-4 yrs experience) specializing in Others or equivalent.

ResponsibilitiesExplore an Exciting Career at AccentureAre you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?Then, is the right place for you to explore limitless possibilities.The practice works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.The team is comprised of individuals who have an in-depth understanding of marketing, sales and services functions and experience across various industries like Communications and High Tech, Banking, Insurance, Energy, Utilities and Retail.We are looking for passionate and driven individuals who will help define sales and marketing strategies, design and implement Salesforce solutions and help optimize our client’s Salesforce program. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking, and commitment to quality.Key Responsibilities include:Developing CRM strategyDesigning interventions to drive customer acquisition / customer engagementManaging full spectrum of Sales/ Marketing program execution from strategy definition to technical delivery in SalesforceExtensive experience and hands-on role in conducting requirement gathering and design workshops, preparing solution and functional blueprint, leading, and coordinating solution design and deployment across multi-dimensional teamMonitoring trends, analyzing data, to optimize sales & marketing programsIdentifying process improvement opportunitiesDeveloping business case for CRM strategies, technology solutionsDeveloping / supporting development of CRM/Martech platform technologyWhat’s in it for you?An opportunity to work on with key G2000 clientsPotential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.Ability to embed into everything—from how you service your clients to how you operate as a responsible professional.Personalized training modules to develop your to grow your skills, industry knowledge and capabilitiesOpportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.Additional RequirementsYour experience counts!Experience in designing / managing CRM with hands-on/functional consultant experience in Salesforce Sales/Service/Marketing Cloud implementation with deep functional, industry and client facing experienceShould be certified in Salesforce across different Salesforce CloudsShould have experience in Salesforce multi-cloud implementationExperience with CRM, Marketing software, Channel integration, Real Time Decisioning is desirable.Strong understanding of how digital channels work together to create a cohesive, personalized marketing program for the customer, not just knowledge of one channelExperience managing CRM Programs for large, complex clients with proficiency in measurement and operationsAbility to drive the engagement with minimal supervisor involvement and should be able to work independently from onshore/offshoreAbility to establish and build on working relationships effectivelyHands-on experience of salesforceGood Consulting experience is preferredExperience in working with middle to senior management levels within existing organization / client organizationsExcellent oral and written communication skillsStrong analytical skills and the ability to drive results-oriented decisions. Data-driven mindset within proven utilization of information to drive decisions, calibrate and results.Highly organized, proven ability to develop efficient processes that elevate team performance and drive resultsProven success in navigating global matrixed environments and / or experience in client facing rolesAbility to work effectively in a remote, virtual, global environmentAbility to work in a fast paced and unstructured environmentAdditional Info

• Location: Taguig City, National Capital Region (NCR).
• Full Time position(s) are available.
• Number of vacancies: 2.

About UsAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 569,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at .

Expected salary:

Location: Taguig City, Metro Manila

Job date: Tue, 25 Mar 2025 08:44:23 GMT

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