Credit Assessment Officer

Job title: Credit Assessment Officer

Company: ANZ


Job description: About UsAt ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleCredit Assessment Officers at ANZ are an integral part of how we deliver our purpose of shaping a world where people and communities thrive.Join the supportive and collaborative Home Loan Assessment Team and put your superior well-balanced judgement and communication skills to good use – helping to assist customers in their home ownership journey while ensuring that banking with ANZ is accessible, simple and easy.You will be conducting credit assessment of home loan applications lodged through the third party broker and ANZ mobile lending channels within agreed Service Level Agreements (SLAs) and alongside other passionate ANZ employees. You will assess applications in line with ANZ’s policies and regulatory obligations and may exercise judgement via a delegated credit authorityBanking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.Role Type: Permanent, Full time
Role Location: 833 Collins Street, Docklands VICMultiple roles availableWhat will your day look like?As a Credit Assessment Officer, you are accountable for:

• Applying lending/credit policy, product guidelines, and in some instances exercising sound of judgement, when assessing a home loan application’s credit worthiness
• Adhering to Group Credit Policy and complying to all relevant legislation on our responsible lending obligations (eg the NCCP Act and Banking Code of Practice) to achieve a balance on risk and (revenue) reward
• Analysing and reviewing customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated
• Ensuring due process is followed so non-financial and operational risks are managed well

What will you bring?To grow and be successful in this role, you will ideally bring the following:

• Demonstrable experience in Banking/ Financial services industry and a good understanding of retail/commercial products
• Extensive hands-on experience in underwriting in Home Loan/Small Business Loans for PAYG, Self Employed customers including complex business structures
• CAD (Credit Approval Discretion) or equivalent delegation is an advantage
• Strong verbal and written communication skills – ability to foster positive interactions with internal and external parties, workshop, enquire and negotiate effectively resulting in a positive customer experience
• Problem solving and analytic skills and an eye for detail is required as well as an ability to determine when issues require escalation

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.So why join us?From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive.But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career.We’re a diverse bunch at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can ‘make work, work for them’. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.At ANZ, you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you’re a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit for alternate contact methods.To find out more about working at ANZ, visit . You can apply for this role by visiting ANZ Careers and searching for reference number 90919Job Posting End Date04/04/2025 , 11.59pm, (Melbourne Australia)

Expected salary:

Location: Melbourne, VIC

Job date: Fri, 21 Mar 2025 23:17:56 GMT

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