Corporate Client Service, Principal

Job title: Corporate Client Service, Principal

Company: AIA


Job description: FIND YOUR ‘BETTER’ AT AIAWe don’t simply believe in being ‘The Best’. We believe in better – because there’s no limit to how far ‘better’ can take us.We believe in empowering every one of our people to find their ‘better’ – in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people – including our own – to live Healthier, Longer, Better Lives.If you believe in better, we’d love to hear from you.About the RoleThis role requires strong execution and problem-solving capabilities to optimize workflows, drive transformation initiatives, and enhance stakeholder engagement. The incumbent will work closely with the Head of Corporate Client Serving to ensure alignment of operational improvements across functions, optimizing workflows, and enhancing stakeholder engagement to support business objectives.Responsibilities:Strategic Business Solutions & Operational Efficiency

• Support the Head of Corporate Client Servicing in overseeing team operations by driving efficiency, scalability, and alignment with overall business objectives
• Lead initiatives to streamline workflows, enhance service capabilities, and improve operational efficiency within the Corporate Client Servicing function
• Identify opportunities to streamline operations, enhance productivity, and drive continuous improvements across key business functions
• Collaborate with key stakeholders across Strategy, Partnership Distribution, Governance, Marketing etc. teams to support the development and execution of strategic initiatives that drive long-term business growth
• Assist in reviewing and improving service delivery processes and operational workflows to enhance efficiency and customer experience
• Ensure seamless execution of key projects by supporting prioritization, tracking progress, and identifying potential challenges
• Establish performance metrics and tracking mechanisms to assess the success of operational enhancements and transformation efforts

Process Improvement and Offshore Team Collaboration

• Manage special projects outside the team’s current capacity, ensuring effective execution, clear deliverables, and measurable business impact
• Assist in the implementation of operational improvements, ensuring alignment with business objectives and stakeholder needs
• Enhance collaboration with offshore teams in China and Malaysia, improving execution quality, operational efficiencies, and overall working relationships
• Provide problem-solving efforts for operational challenges, identifying and assisting in implementing process refinements and efficiency enhancements
• Act as an ambassador for the team, fostering cross-functional collaboration, ensuring strategic alignment across business units, and strengthening the team’s presence within AIA

Requirements:

• University graduate, preferably major in business related subject or equivalent
• 12+ years of solid experience, including at least 5 years of managerial experience with a focus on business strategy, operations, and/or transformation in financial services
• Consulting background with experience in transformation projects preferred, particularly within the insurance industry
• Strong business knowledge in the insurance industry, with knowledge in the corporate servicing and pension business as an added advantage
• Proven ability to engage and influence senior stakeholders, including C-level executives, through strong relationship management, communication and strategic advisory skills
• Proven ability to identify innovation opportunities, define and deliver innovative solutions
• Strong problem-solving and decision-making abilities
• Experience in driving projects by providing a clear project framework, clarity on content and deliverables, and effective stakeholder engagement
• Excellent verbal, written, and presentation skills; fluency in English is required, while proficiency in Chinese is an asset
• Open-minded, with the ability to consider different stakeholder views and make customer-centric decisions that create win-win solutions for all involved

Others:

• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Expected salary:

Location: Hong Kong

Job date: Sat, 15 Mar 2025 08:38:49 GMT

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