Corporate Business Analyst (12 months)

Job title: Corporate Business Analyst (12 months)

Company: Legal Aid Ontario


Job description: Union: OPSEU POJob Number: J0525-0162Job Title: Corporate Business Analyst (12 months)Job Type: ContractContract Duration (months): 12 monthsCity, Province, Country: Toronto, Ontario, CanadaJob Location: TorontoJob Category: Information TechnologyRole Designation: Flexible Hybrid – In person days can be flexible from week to week subject to manager approval and operational requirements.Open Positions: 1Posting Date: May 7, 2025Closing Date: May 21, 2025Salary: $98,547.36 – $114,243.38/YearLegal Aid Ontario employees are committed to making a difference in the lives of our clients.As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It’s an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.Primary functionAs a member of the IT Quality Assurance & Corporate Analysts group, the Corporate Business Analyst (CBA) will be assigned to multiple concurrent approved IT application related projects and/or agile sprints. The CBA will collaborate with cross-functional teams to analyze business needs and translate them into technical requirements or agile stories. The CBA will work closely with the Lead, IT Programs, Products and Project Delivery, stakeholders, developers, and Project Managers to ensure the development of high-quality solutions align with business goals. The CBA will gather and prioritizing requirements, write user stories, and provide assistance in the overall sprint planning and execution process .The CBA will be also be responsible for documenting the system requirements and support the development of the detailed functional design specifications, liaising with developer(s) and technical team(s) to ensure that the system solution/build meets the business purpose and functional use..Home Location: Provincial Office
Other Locations: N/AReports to Manager, IT Quality Assurance & Corporate Analysts
There is an incumbent in the role.Key accountabilities

• Engage with business stakeholders to gather, document, and prioritize requirements.
• Understand business processes and workflows to identify opportunities for automation or improvement.
• Conduct stakeholder interviews, workshops, and analysis to define business requirements.
• Conduct business process reviews, journey mapping, and user experience validation
• Write clear, concise, and testable user stories and acceptance criteria.
• Break down complex business requirements into manageable user stories for the development team.
• Collaborate with the IT Lead and Project Manager to ensure user stories are aligned with business priorities.
• Write clear and concise functional design specification documents
• Define the specifications to meet the business objectives and of the product being designed or built.
• Evaluate business output requirements and formats to be able to determine and recommend the most appropriate system design solution to address the functional requirement(s)
• Analyze and potentially evaluate existing and new systems to verify a match to the business requirement.
• Construct workflow charts and process and system diagrams; studying system capabilities; writing system specifications, and other supporting architectural documents
• Work closely with the IT Lead and IT PM to scope out the system requirements specifically as it related to business system

solution change and technical specifications

• Preparing test case scenarios to support DAT, FAT, UAT testing of the functional requirements or user stories
• Support IT QA team during testing cycles/coordinating UAT, based on project need or sprints
• Daily monitoring of ServiceNow requests and troubleshooting business system application production issues
• Flexible to other responsibilities within role.

Required skills & experience

• Computer science degree or IT relevant working experience and IT Certifications.
• 5 + years in an IT business analyst role
• Familiarity with business analysis tools and techniques (e.g., SWOT analysis, process mapping
• Strong Analytical skills with the ability to identify issues and propose solutions
• Experience in stakeholder management and working closely with cross-functional teams
• 3 + years Business Analyst experience in an Agile environment
• Strong understanding of agile methodologies (Scrum, Kanban, etc.)
• Experience in writing user stories, defining acceptance criteria and managing a product backlog
• Proficiency with Jira, Confluence, ServiceNow Agile Development application or similar Agile tools
• Understanding of IT systems, software development processes, and technical terminology
• 3+ years’ in-depth experience in two or more of the following applications; MS Office 365 suite cloud technologies, MS Dynamic CRM, Oracle PeopleSoft CRM and Financials, Oracle Service Cloud Intelligent Advisor, and ServiceNow
• 3 + years of experience with design and implementation of digital B2C customer service solutions including knowledge management and digital customer service(s)/ assistant technologies.
• Experience and knowledge of predictive customer service technologies such as automation, AI and machine learning.
• SQL query writing experience
• Business intelligence Financials data reconciliation experience
• Excellent communication and interpersonal skills
• Excellent technical writing skills
• Developer background is an asset
• CBAP, ServiceNow, Microsoft, Oracle certification(s) is an asset

Final candidates for this position will be required to undergo a criminal record check.To apply submit a cover letter & résumé.Only those candidates selected for an interview will be notified by email.This position is collectively represented by the Ontario Public Service Employees Union (OPSEU) and the successful incumbent will be governed by the provisions of a collective agreement and subject to union dues.Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.First time applying to LAO? You will need to create a profile AND then apply for the position.
Already have an Njoyn account? Just sign in and select “my jobs” to apply.
Once you have successfully applied you will receive a confirmation email.Trouble applying? For telephone support please call 1-877-427-7717 or email support: candidate.njoynhelp@cgi.com

Expected salary: $98547.36 – 114243.38 per year

Location: Toronto, ON

Job date: Fri, 09 May 2025 06:52:25 GMT

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