Corporate Bank – RTM Institutional Cash & Trade Customer Service – Associate/AVP

Job title: Corporate Bank – RTM Institutional Cash & Trade Customer Service – Associate/AVP

Company: Deutsche Bank


Job description: Job Description:Details of the Division and TeamRelationship & Transaction Management(RTM) is part of the Corporate Bank delivering best-in-class service to our corporate and institutional clients worldwide. RTM partner’s business areas across Corporate Coverage, Cash Management, Trade Finance and Lending, FX, Trust & Agency Services, and Securities Services, and is integral in providing a holistic client experience for major corporate and financial institutionsWhat we will offer youA healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.You can expect:Supplemental Savings Plan on top of mandatory social security15/20 days of annual paid leave, plus public holiday & Flexible Working ArrangementA range of competitive benefits to suit your needsOn-line family doctor consultation for both employee & family membersEmployee Assistance Program for both employee & family membersYour key responsibilitiesWork closely with the Sales team and other business partners e.g. Product/Market Management, Operation, KYC, etc. and support the revenue generating activity by delivering first class service and building solid & long-term relationship with FI clientsManage complex service activities and customer requirements or complaints including recommending service and other process improvements. He/she will provide information and solutions to client enquiries. Harnessing resources of the organization to deliver seamless efficient service to clients – this includes liaising with and influencing other departments such as Operation, Product Management, etcProviding information and solutions to client enquiries around payments (EUR, USD, MCCY), balances, regulatory issues, trade finance especially document trade related and other investigations as requestedImplement account opening, pricing setup and maintenance for cash products including documentation to ensure a seamless process flow from implementation to regular after-sales serviceActive handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines and qualityAccurate use of the Client Service tracking system, to systematically analyze the clients’ activities/inquiries including the preparation of respective reports for presentation to the clientsPerform other administrative tasks that may be assigned by the team leaderYour skills and experienceRecognized university degree and 3-5 years of correspondent banking experiencePrevious experience on customer service with knowledge of Correspondent Banking and Trade Finance experience is preferredExcellent interpersonal skill and analytical skills; a proactive and fast learnerAttention to detail, combined with a strategic and proactive work approachAccuracy, diligence and the ability to deliver high quality results within tight deadlineVery good sense of risk awareness and ability to work independentlyExcellent team player with strong work ethicsExcellent communication & presentation skill and ability to build and maintain relationships with customer and colleagues at all levels of seniority. For internal use onlyResilience and commitment, ability to plan and prioritizeStrong coordination and problem-solving skillCommand of MS Office applications and general computer proficiencyFluent communication skills in written and spoken English and MandarinHow we’ll support youFlexible working to assist you balance your personal prioritiesCoaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needsTraining and development to help you excel in your careerAbout us and our teamsDeutsche Bank is the leading German bank with strong European roots and a global network. Click to see what we do.Deutsche Bank & DiversityWe strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.

Expected salary:

Location: Shanghai

Job date: Sat, 03 May 2025 02:09:05 GMT

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