Coordinator, Ticketing Operations

Job title: Coordinator, Ticketing Operations

Company:

Job description: About Us
Official Community is a full-service, multi-disciplinary, brand management agency. We are a global team of music lovers who create engaging, profitable, and memorable online experiences for fans and artists. We conduct business development as brand managers through the official online presence of the artist. By working closely with artist management, we aggregate and serve the fans as customers on behalf of, and in the name of, the artist.About the Role
Reporting to the Director, Ticketing Operations, the Ticketing Coordinator plays a vital support role to the Ticketing Operations department. By serving as a process-driven coordinator and strong communicator, you will help ensure the successful execution of the various Presale Ticketing and VIP Experience programs. This is a temporary contract position (full-time hours during contract) to cover a medical leave with the possibility to turn into a permanent position after three months.

Responsibilities
Focused on the coordination of two key areas, you will assist with internal project management of all department programs. Specific duties include, but are not limited to:Customer Service

respond to customer email and phone inquiries according to department policies and quotas
facilitate customer order requests
ensure customers receive order information/changes
troubleshoot order/customer issues and concerns
process orders

Admin

data entry / database maintenance
create support documents for various projects
email marketing
mail orders
support department projects/day-to-day needs

Submit a letter of interest and CV in one PDF document to . Please reference “Ticketing Coordinator” in the subject line. No phone calls or visits please. For further information about Official Community please visit officialcommunity.com. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Expected salary:

Location: Toronto, ON

Job date: Thu, 05 Jun 2025 06:49:54 GMT

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