Contract Infrastructure Service Delivery Manager #4309 (Vendor)

Job title: Contract Infrastructure Service Delivery Manager #4309 (Vendor)

Company: Computer Recruitment Consulatants


Job description: Contract: 12 months contractWorking Hours: 08:30 – 18:00 / 09:00 -18:30 – 42.5 hours per weekLocation : Kowloon BayJob Summary:

• Oversees the delivery of IT infrastructure services, ensuring they meet the business’s needs and adhere to service level agreements (SLAs).
• This role involves managing teams, coordinating projects, and working with various stakeholders to improve service delivery and operational efficiency.

Responsibilities:

• Manage and lead a team of IT professionals responsible for infrastructure services.
• Develop and implement service delivery strategies that align with organizational goals.
• Ensure that all infrastructure services are delivered in accordance with SLAs and best practices.
• Monitor service performance and prepare reports for management.
• Coordinate with other IT departments to ensure seamless service integration.
• Identify areas for improvement in service delivery processes and implement solutions.
• Maintain relationships with vendors and service providers.
• Oversee incident management and ensure timely resolution of issues.
• Conduct regular reviews of service delivery and implement improvements as necessary.
• Ensure compliance with relevant policies, standards, and regulations.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant Certifications (e.g., ITIL, PMP, or similar) are a plus.

Experience:

• 5+ years of experience in IT Service Delivery or Infrastructure management.
• Proven experience in managing teams and delivering IT infrastructure services.

Skills:

• Strong understanding of IT infrastructure components (Cloud, Servers, Networks, Storage, etc.).
• Excellent Project management and organizational skills.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to work collaboratively in a team-oriented environment.

Attributes:

• Detail-oriented and proactive.
• Adaptable to changing business needs and priorities.
• Strong customer service orientation.

Expected salary:

Location: Kowloon Bay, Hong Kong

Job date: Mon, 17 Feb 2025 23:21:12 GMT

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