Content and Knowledge Manager (Internal Comms)

Job title: Content and Knowledge Manager (Internal Comms)

Company: Turner & Townsend


Job description: Company DescriptionTurner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.
Please visit our website:Job DescriptionWorking closely with business development-focused colleagues and technical professionals, the Knowledge Manager (KM), will author, store and manage the company’s intellectual property, proposal/presentation content and marketing assets.A new role in our Asia business, the KM will initially be focused on maturing existing content and establishing KM approaches which support high quality, accurate and accessible content. Long term, they will play a key role in improving the quality of bidding and proposals; reducing time and effort required to grow our business. This role will work across the Asia region as part of the Business Development function, with access to Global Knowledge Management function colleagues.To be successful, the candidate must be able to be hands-on; directly editing and maintaining content, as well as leading a content strategy. They will be highly proficient creating, editing, writing and managing content so that it is centrally accessible and consistently up to date. They will be proficient in English, an excellent writer, and fluent in our business terminology and writing guidelines (or will be able to be). They will be adept at creating written materials on a variety of topics and be able to operate at pace, while maintaining quality and attention to detail.Specific responsibilities associated with the Knowledge Manager role include:

• Overseeing Asia-related content that supports successful proposals, bids and marketing: creating, editing, posting and managing content within SharePoint, CMS and other platforms. This will include regular clean up of outdated content to keep material fresh, informative, and appealing.
• Owning the maintenance and drafting of general materials that support the business development and marketing of our business including but not limited to capability statements, case studies, and non-technical bid content.
• Coordinating with bidding professionals to identify common content/questions themes and identifying gaps in the bid to win library.
• Reviewing submitted bids and extracting content into best practice libraries for future use by diverse stakeholders.
• Capturing win and loss feedback to inform future bidding and content creation.
• Working with business management and administration professionals to support understanding of CMS and information capture, especially for new starters.
• Identifying new content opportunities, exploring ways to repurpose existing content throughout the organisation.
• Taking responsibility for maintaining accurate Asia Business Development and corporate intranet pages
• Being well versed in our brand identity guidelines and corporate templates, providing training and guidance for other professionals. Experience with Templafy is advantageous.
• Promote knowledge sharing through the organization’s operational business processes and CMS systems to facilitate seamless exchange of information.
• Promote collaborative content tools, such as SharePoint sites to facilitate sharing of ideas and work among internal teams and partners.
• Support and contribute to internal and external communications and marketing plan/s for the Asia-wide business.
• Assist global business generation and marketing teams with central systems as needed. Work alongside the global Knowledge Management team to align regional requirements with global activities and guidelines.

Qualifications

• Relevant degree in Communications, Media, Marketing, Journalism, English or business field.
• At least 6 years experience working in a corporate setting
• Knowledge of the construction consultancy/advisory business that adds value or strategically enhances deliverables and initiatives.
• Superior written communications and proofreading skills; very detail oriented.
• An ability to identify critical messages and unique selling points, and clearly and effectively communicate them, and to modify standard text to meet the specific requirements of each new assignment.
• Think and communicate clearly – formulate a clear point of view on complicated issues and create a concise and well-written narrative to express it.
• Excellent project management, organizational and problem-solving skills, with a proven ability to implement/enforce procedures and to influence at all levels.
• Should be a self-starter and possess a strong ability to handle multiple projects simultaneously to tight deadlines, with an ability to work in a highly collaborative team environment.
• Creative thinker with an ability to communicate complex ideas in a simple way, both written and verbally.
• Utmost in integrity, with a solid work ethic.
• Strong PC skills required. Expert in the use of Microsoft Office packages, especially MSWord and Power Point. Templafy experience and/or video experience is advantageous

Additional InformationOur inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.Please find out more about us at#LI-AP5Join our social media conversations for more information about Turner & Townsend and our exciting future projects:It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.Join our social media conversations for more information about Turner & Townsend and our exciting future projects:It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Expected salary:

Location: Kuala Lumpur

Job date: Sun, 13 Apr 2025 01:34:51 GMT

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