Consumer Growth Lead, Delivery ANZ

Job title: Consumer Growth Lead, Delivery ANZ

Company: Uber


Job description: #GreatMindsDon’tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.About the team:UberEats has been a market leader in Online Food Delivery for the past five years. While there are many Aussies and Kiwis that have ordered a meal through us, there are many others who could benefit from our products and services. #GoGetIt embodies the attitude and mindset of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.About the role:Uber Eats Australia and New Zealand have been extremely successful markets for our global business. We are looking for a core consumer growth lead to help drive our next phase of growth. This is a critical role, leading the team responsible for defining our core consumer growth strategy, making budget allocation decisions and executing campaigns to acquire, grow & retain our consumers.Your impact in Role:

• Conceive, design and lead our core consumer growth initiatives including innovating on how we engage and change the behaviour of our sporadic users and driving our affordability efforts
• Optimise our acquisition and reactivation strategy by quantifying the opportunity, identifying who we should target and understanding the best channel to reach our potential new users
• Own the relationship with our merchant team, as together we seek to optimise our offers strategy creating the most compelling consumer value proposition possible
• Work hand in hand with the marketing team to amplify the great consumer value we have on our platform and create buzz worthy moments
• Own our consumer calendar and coordinate with other LOBs to ensure we have the right breath of offers in market at any given time, while not clouding the consumer messaging and efficiently deploying our large and dynamic incentives budget
• Create a high performance and fun team environment for your 3-5 direct reports

The skills you’ll bring:

• Exceptional Strategic Thinking Skills: A proven track record of developing and executing forward-looking strategies in dynamic, high-growth environments. This team owns a substantial promo and co-funding budget and needs to actively weigh the tradeoffs of wheren when to invest, and how to continually optimize for scale and efficiency
• Strong Relationship Builder and Stakeholder Influence: You excel at building and maintaining relationships with stakeholders. Finding win-win solutions for all parties.
• Analytical Mindset and Execution Power: A strong problem solver with exceptional analytical and data-driven decision-making skills. You thrive in tackling multiple emerging issues simultaneously and excel at finding innovative, effective solutions.
• Meticulous Attention to Detail: You will be accountable for ensuring the smooth deployment of complex multi-channel campaigns. To do this you will need to fully understand the intricacies of multiple different deployment tools, love testing and going the extra mile to ensure seamless consumer experiences and carefully forecast and track performance to ensure we land on budget.
• Adaptability and Innovation: A proactive mindset that thrives in a fast-paced environment, with the ability to swiftly adapt to changing priorities and market conditions. You continuously seek out opportunities to innovate and improve our consumer experience and value proposition.

The experience you’ll bring:

• A track record of impact in strategic and operational roles, supported by a history of delivering clear results, ideally with a consumer focus
• Experience building, leading, and engaging diverse teams
• Evidence of successful complex stakeholder management across a variety of functions; bonus points for across international borders
• An appetite for taking smart risks in a fast-moving, competitive, and often ambiguous environment

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.

Expected salary:

Location: Melbourne, VIC

Job date: Fri, 24 Jan 2025 04:28:32 GMT

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