Consultant, Operations Quality and Risk Management

Job title: Consultant, Operations Quality and Risk Management

Company: AIA


Job description: FIND YOUR ‘BETTER’ AT AIAWe don’t simply believe in being ‘The Best’. We believe in better – because there’s no limit to how far ‘better’ can take us.We believe in empowering every one of our people to find their ‘better’ – in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people – including our own – to live Healthier, Longer, Better Lives.If you believe in better, we’d love to hear from you.About the RoleResponsible for operational risk management, audit issues monitoring, and regulatory reporting/coordination with primary responsibility for strengthening process effectiveness by ensuring adequacy and effectiveness of internal controls to help the business deliver strategies that will support the achievement of the organization’s goals/targets with the right balanced approach

• Ensures and assesses adequacy and effectiveness of Operations’ internal controls implementation through Quality Assurance review/testing and monitors compliance with policies and procedures
• Assists in designing effective processes to help ensure each business unit of Operations delivers strategies with the right balanced approached: innovative, compliant and helpful with its sales partners, that will support the achievement of the organization’s goals/targets
• Conducts and directs assessment/review of controls, operating procedures, and compliance with policies and regulations and make necessary revisions or additions
• Ensures operational risks are managed well and escalates identified open items for resolution
• Assists the different units in Operations in performing risks identification and assessments
• Establish, maintain and update in a timely manner Operations’ risk register
• Track, monitor progress and ensure timely implementation of action items
• Report on a timely manner risk events
• Continuous monitoring & timely submission of KRIs
• Acts as Operations’ point person for all regulatory (compliance, audit and legal) matters.
• Coordinates all regulatory requirements and ensures compliance of units under Operations
• Ensures that all items within his/her scope are compliant with the various policies and guidelines of the following internal and external stakeholders, but not limited to AIA, Philam Life, Insurance Commission and AMLC
• Develop and implement programmes, policies, procedures and methods to establish, maintain and improve the quality standards of AIA’s products, services and operations
• Conduct a wide range of quality control tests and analyses to ensure relevant products, services and processes meet or exceed specified standards and requirements
• May develop programmes or trainings to ensure that all the business units under Operations have an intricate understanding of all internal control guidelines and standards
• Act as team lead of the Operations Quality and Risk Management team
• Represents Operations in various committee meetings i.e. Functional Risk Management Meeting, Group Risk Management Committee, etc.

Stakeholder Management

• Maintains internal / multiple stakeholder relationships and ensures delivery of their business requirements and performance KPI’s on a regular basis

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Expected salary:

Location: Makati City, Metro Manila

Job date: Sat, 18 Jan 2025 03:43:31 GMT

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