Consultant – Customer Banking

Job title: Consultant – Customer Banking

Company: The Co-operative Bank


Job description:

• Full Time
• Application Closes 03 Jun 2025
• Hawkes Bay – Napier
• Teller

About the Role:As a Consultant, you’ll play a key role in growing our bank, with exceptional customer service as your core focus.You’ll provide suitable banking options for current and prospective customers, assisting them with their everyday banking needs, including deposits, personal lending, international payments, insurance taking other opportunities to deepen customer relationships with your knowledge of our products and services. Being a generalist, you’ll be able to help everyday Kiwi’s to achieve their goals across all areas of banking and grow your own career in a supportive team environment.Because The Co-operative Bank is owned by our customers, everything we do, every day, is for their benefit.This is a full-time position, at our Napier branch.To nail this, you’ll need:

• Excellent customer service approach
• Effective and professional communication skills
• Accuracy and strong attention to detail
• Ability to multitask and handle unplanned interruptions
• Proven sales experience, ideally from working in a bank.

What’s in it for you?Not only will you be helping every day Kiwi’s achieve their goals, you’ll get to experience the the Co-operative difference. In your role with us, we can offer you:

• Development: Support to grow your banking career and tap into all areas of banking, guided by a supportive performance framework.
• Leave: Well-being leave, generous sick leave, long service leave, increased annual leave following tenure achievements
• Wellbeing: Employee Assistance Programme, Life and Critical Illness insurance, Flu Jab reimbursement scheme, Wellbeing programme and webinars
• Banking benefits and discounted rates

A bit more about usThe Co-operative Bank is a different kind of bank. We’re 100% Kiwi owned and operated, and we’re here to change banking for good.We’ve been operating for nearly 100 years, with a focus on helping New Zealanders get ahead financially. Our customers are at the heart of everything we do and we’re committed to helping improve the world we work, live and play in. To reflect this, we’re proud to be NZ’s first bank accredited as a Certified B Corporation. To top it off, we’re also the only bank in New Zealand that shares its profits with its customers.Whether it’s help from one of our friendly teams, or a seamless experience with one of our digital solutions, we’ve got our customers covered. Here, no two days are the same. Our people are empowered to innovate, share ideas and let our skills take us in unexpected and exciting directions. But most importantly, we can be ourselves at work; we have fun, but still get things done.In return for your passion and commitment to helping customers bank better, we offer a collaborative work environment, ongoing development opportunities and the privilege to work with people who are passionate about making a difference. You’ll be amazed by our non-hierarchal organisation and the ease at which you can get things done.Diversity and inclusion are at the core of who we are. It’s reflected in our values, our commitment to B Corp and a key part of our strategy. We encourage candidates from all backgrounds and experiences to join us in our mission to grow together and share the gains.We understand that no candidate is a perfect match for every qualification listed. If you are passionate about helping people to bank better and possess some of the key skills, we encourage you to submit your application.Applications close: 3 June 2025

Expected salary:

Location: Napier

Job date: Tue, 20 May 2025 22:22:55 GMT

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