Concierge / Customer Service Staff (Internal Applicants Only)

Job title: Concierge / Customer Service Staff (Internal Applicants Only)

Company: West HQ


Job description: This position is ideal for current team members who are committed to delivering great experiences to our members and guests and are seeking the security of full-time employment.About the roleIn this role, you’ll continue delivering the same great service you already provide to our members and guests — now with the consistency and stability of a full-time position.Key Responsibilities

• Welcoming and assisting members and guests in a warm and professional manner
• Assisting with sign in and enforcing conditions of entry
• Operating point-of-sale systems and processing transactions accurately
• Maintaining cleanliness and presentation standards in service areas
• Assisting with membership and inquiries
• Supporting compliance with responsible service of alcohol and gaming guidelines
• Working collaboratively with team members to ensure smooth daily operations

What We’re Looking For

• Proven reliability, professionalism, and positive contribution to the team
• Strong customer service skills and a commitment to maintaining our high standards
• Flexibility to work across a 7-day rotating roster, including nights, weekends, and public holidays
• RSA and RCG Competency Card
• A proactive attitude and willingness to support team
• Excellent time and attendance records
• Clear performance management history (12 months)
• Exceptional uniform, grooming and presentation standards.

Applications close 5pm 13 June 2025.Apply Now!

Expected salary:

Location: Rooty Hill, NSW

Job date: Fri, 06 Jun 2025 22:54:48 GMT

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