Compliance Officer (eCommerce – Customer Service)

Job title: Compliance Officer (eCommerce – Customer Service)

Company: Stylevana


Job description: Whatever you’re looking for, we’ve got it.STYLEVANA is a one stop online shop to purchase the trendiest Asian fashion and beauty products.At STYLEVANA we are fashion and beauty enthusiasts. We are dedicated in discovering and sourcing Asian fashion and beauty products and brands every season. With our experience in eCommerce business development since 2009, we aim to bring customers a wide range and affordable selection in both fashion and beauty, as well as sharing the latest tips and secrets in beauty and styling.STYLEVANA will be your Asian beauty destination across the world!We Empower You to LeadAt STYLEVANA, we will equip you with the tools and support to advance the future of online shopping for beauty and fashion. We are a team of result-driven, eager executors that have the desire to build something greater. Our core values are – Passion, Teamwork, Initiative and Courage, all which drives our strategy and decisions. With our fast-paced growth, we have opportunities for all passionate individuals that look to be a key player in our journey.More details : https://www.stylevana.com/en_US/Job Responsibilities:

• Perform daily credit check on the orders as per internal policy
• Identify potential risk, chargeback, fraud and compliance issues
• Resolve customers’ disputes and chargeback cases promptly to maintain high customer satisfaction
• Assist to prepare and update manuals, SOPs and Terms & Conditions
• Assist in ad-hoc duties as assigned by supervisors

Requirements:

• Post-Secondary or above, majoring in Risk Management, Statistics, Finance, Economics or related discipline
• Good knowledge of credit card and merchant payment process is a plus
• Payment gateway operation / Fraud checking experience is a plus
• Experience in merchant payment processing field is an advantage
• Attention to details, self-motivated and strong analytical mindset
• Able to work independently and under pressure, multi-task and meet deadlines
• A quick learner with excellent communication and interpersonal skills
• Good command of spoken and written English.
• Excellent PC skills including MS Word, MS Excel, Google Docs and Google Sheets
• Right to work in Hong Kong
• Fresh graduates are welcome

We offer friendly team environment, good career prospect, also attractive remuneration package, together with other benefits like five-day work week, flexible working hours, double pay, medical and dental insurance. Interested parties please send full resume with available date, present and expected salary by clicking “Apply Now” for an interview.All personal data collected will be used for recruitment purpose only.

Expected salary:

Location: Kwai Hing, Hong Kong

Job date: Thu, 08 May 2025 07:56:13 GMT

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