Complaint Management Professional – Quality Management

Job title: Complaint Management Professional – Quality Management

Company: Red Bull


Job description: As a Complaint Management Professional, you will play a vital role in ensuring customer satisfaction and upholding Red Bull’s reputation for quality. By efficiently handling and resolving product complaints, you will contribute to continuous improvement across the organization. Working cross-functionally with internal teams, you will assess concerns, identify root causes, and implement resolutions that strengthen customer trust and drive operational excellence. RESPONSIBILITIESAreas that play to your strengthsAll the responsibilities we’ll trust you with: Expand allCOMPLAINT EVALUATION & COORDINATIONYou will be responsible for reviewing, classifying, and processing incoming product complaints using defined internal procedures. You will coordinate all necessary follow-up activities with relevant departments, ensuring efficient case handling and timely resolution of customer concerns.COMMUNICATION & REPORTINGUsing available information, you will prepare accurate and well-structured statements to communicate the outcomes of complaint investigations. You will also handle the daily reporting of critical complaints to internal stakeholders, ensuring full transparency and accountability.DATA MONITORING & ANALYSISA key part of your role will be monitoring complaint data to identify recurring issues or trends. Through data-driven insights, you will support the quality team in implementing preventive measures and contribute to improving Red Bull’s overall product quality and customer satisfaction.CONTINUOUS IMPROVEMENTYou will play an active role in optimizing internal processes and systems related to complaint handling. Your analytical mindset and solution-oriented approach will be crucial in identifying process gaps and driving initiatives that enhance efficiency and effectiveness across the complaint management workflow.EXPERIENCEYour areas of knowledge and expertisethat matter most for this role:

• Completed technical training (HTL) or a degree in food technology, biotechnology, process engineering, natural sciences, or a comparable field.
• Alternatively, at least three years of experience in quality management, preferably with a focus on complaint handling.
• Fluent English is required; German is a plus.
• Strong communication skills and the ability to articulate findings clearly.
• A precise, structured, and independent way of working.
• Problem-solving mindset and a strong sense of accountability.
• Ability to analyze data, recognize trends, and interpret quality-related information.
• A proactive attitude toward continuous improvement and innovation.
• Fast comprehension and adaptability, even under pressure.
• Enjoyment of teamwork and collaboration in an international environment.

• Travel 0-10%

Expected salary:

Location: Elsbethen, Salzburg

Job date: Wed, 21 May 2025 02:47:36 GMT

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