Community Operations Analyst – Hebrew Speaker – Evening

Job title: Community Operations Analyst – Hebrew Speaker – Evening

Company: Cpl Group


Job description: With 2.26 billion active users each month, it is essential that an expert team of content reviewers are in place to skilfully manage mass amounts of uploaded material daily.Main Duties:

• Assist client’s community and help resolve inquires;
• Investigate and resolve issues reported on client’s platform;
• Spot and scope scalable solutions to improve support of community of users;
• Enforce client’s Terms of Use by monitoring reports of abuse;
• Identify inefficiencies in workflows and suggest solutions;
• Escalate issues outside company policy to global team.

Essential Competencies:

• Strong personal resilience with the ability to operate in a pressured and fast paced environment.
• High adaptability and positive approach to challenges.
• Ability to make decisions and to solve problems, effective Time management and Prioritization skills, working as part of a team and consistently achieving KPIs.

Candidate Experience:

• Fluent in Hebrew and English, alongside cultural understanding of the market.
• Flexible in working in a faced paced environment with different projects to work on.
• Degree/1+ years professional experience preferred.

Salary: €34-38,000 per annum (inclusive of shift allowance)Location: Nova Atria, Blackthorn Road, Sandyford Business Park, Dublin 18Hours: 37.5 hours per week Monday to Sunday (including Bank Holidays). Some weekend work is also required.Shifts: Evening shift – 6.00 pm – 2:30 amContract Type: PermanentBenefits: Free canteen onsite in client site during shift hours, Health Care & Extensive Training & Development. Free access to Covalen Group Scheme website, 24-hour Employee Assistance Programme (EAP), Wellness Programme, Tax Saver Scheme, Bike to Work Scheme.To apply, please send your CV to Torben Jensen at .

Expected salary: €34000 – 38000 per year

Location: Southside Dublin

Job date: Thu, 23 Jan 2025 07:26:29 GMT

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