Commercial Adopt Manager APMAJC – Release to Invoice

Job title: Commercial Adopt Manager APMAJC – Release to Invoice

Company: Novartis


Job description: Job Description Summary This role will help drive the preparation, adoption, deployment and go-live of the Lean Digital Core (LDC) solution in countries, with focus on Release to Invoice processes that include Customer Billing, Delivery and Returns.
Working together with country teams, you will be accountable for oversight and delivery of all country-driven activities, including people to profile mapping, planning and execution of User Acceptance Testing, Training, Data Conversion, Cutover and Hypercare. You will partner with Solution Design, Enablement (e.g. Data Conversion, Cutover) and IT Experts to ensure successful delivery and adoption of the solution.Job DescriptionMajor accountabilities:

• Support repeatable and scalable deployment of LDC Releases of functional business processes​.
• Drive in-country business process deployment activities in close collaboration with functional team members to ensure aligned understanding & implementation of agreed release scope ​
• Outline, assign and coach required resources for successful deployment in-country for successful delivery​.
• Support Adopt Lead to ensure smooth interaction of expertise areas & activities above country.
• ​Ensure adherence to LDC template and agreed LSTRs in Deployment process area.​
• Support risk management & mitigation of business implementations together with Business or Function Process Lead, including oversight over locally triggered projects ​​
• Engage with internal stakeholders on functional & deployment deliverables​.
• Support user acceptance testing to enable local organization acceptance and support for positive “Go” decision​.
• Facilitate robust collaboration between Functional and Business experts (~ country, NGSC, HUB, …) to achieve sustainable process solutions. ​

Key performance indicators:-Completion of LDC deliverables according to communicated plan-Satisfaction with quality of delivered outcomesMinimum Requirements:
Work Experience:Bachelor’s degree in relevant field (e.g. Finance, Supply Chain. Customer Service, Information Technology)Master’s degree preferredStrong project delivery experience (PMP, CSM certifications a plusLanguagesEnglishExperiencesOperations Management and ExecutionProcess management Project Management Technical knowledgeCompetenciesContinuous Learning (Dyn. Knowledge Development) Digital & Technology SavvyInterpersonal Savvy Managing Change Operational Excellence Project Excellence Stakeholder EngagementTechnical / Functional Skills & KnowledgeIn-depth knowledge of functional area business processesRelevant domain experience in either an operational or system support role covering the following processes:

• Invoicing / Collections
• Product Allocation / Backorder Processing
• Returns Processing
• Prior experience with an ERP system (SAP S/4 HANA preferred)
• Strong knowledge of operational and financial controls (e.g. SOX)
• Experience with Software Development Lifecycle methodologies (e.g. Agile) and Computer System Validation (CSV) processes

Why Novartis?Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!Learn more here:Commitment to Diversity and Inclusion:Novartis is committed to building an outstanding, inclusive work environment and diverse teams’ representative of the patients and communities we serve.Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/networkSkills Desired Calls Handling, Customer Retention, Customer Service, Data Analytics, Efficiency, Microsoft Access, Operations, Procurement, Promotion Marketing, Retail Loss Prevention, Sales, Sales Support, Sales Targets, Selling Skills, Technical Skills, Waterfall Project Management

Expected salary:

Location: Selangor

Job date: Fri, 08 Nov 2024 08:46:23 GMT

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