Collections Representative

Job title: Collections Representative

Company: Konica Minolta


Job description: Overview:Collections Representative position is responsible for supporting the company’s global collections and credit risk management to ensure compliance with corporate policies and procedures. Responsibilities: * This is a hands-on position that requires the individual to be able to multi-task in a fast-paced environment with effective communication.

• The ideal candidate will have strong analytical skills; demonstrated successful organizational skills; problem solving abilities.
• This individual performs accurately, and in timely manner, routine to complex collection activities related to past due accounts, AR inquiries, etc.

• Manage all outstanding balances for customers and obtain payments by EFT, Cheque’s and Credit Cards reconciling all open payments for customers account payable.
• Maintain record of all customers past payments and inform customer of same
• Determines most effective and economical means of collection for each account; applies standard due diligence practices to collect monies owed; composes correspondence requiring knowledge of procedures and practices in collections and also sends a variety of standard collection letters.
• Advises debtor with past due accounts of proper payment schedules and the principles of credit standings
• Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, customer reconciliations and processing journal entries.
• Ensures all payments and credits on customer accounts are applied timely and correctly to customer accounts after communication with the customer – (Integrity of customer statements)
• Process and review account adjustments, resolve client discrepancies and short payments.
• Provide exemplary customer service regarding collection issues, by following internal quality standards set by the organization.
• Administer all collections according to required policies and procedures and perform all credit functions and assist customers in obtaining any missing documentation as requested (invoices/statements)
• Prepare an efficient payment schedule for all customers by evaluating all documents in collection systems to collect the entire amount owing and negotiate payments with customers if a dispute can’t be resolve. (payment plans)
• Maintain records of all collection accounts by reviewing age trial balance in a weekly basis and collecting on the highest outstanding balance/oldest outstanding accounts in order to reduce delinquency and bad debt.
• Accountable for reducing delinquency for assigned accounts.
• Perform all audit activities and prepare all corrective plans for collection procedures. Working with sales representatives in all processes to ensure account reconciliation is complete and understood by customer.
• Recommends accounts to be turned over to collection agencies or for litigation; prepares report of historical data to substantiate action to be taken.
• Results oriented communication and team interaction.
• Perform other assigned tasks and duties necessary to support the Credit and Collections Department.
• Provides credit references to our customer’s suppliers, as requested.

Qualifications:

• Excellent oral and written communication skills.
• Post-secondary degree and/or completion of community college courses in accounting related field.
• 2-5 years of previous work experience as collections representative.
• Ability to handle multiple tasks with deadlines.
• Detail oriented.
• Highly motivated, self-starting team player.
• Strong PC skills, experience using word-processing and excel spreadsheet applications. (V look up’s , pivot tables, macros. )
• Works under limited supervision.
• ERP Accounting systems (2 years SAP experience preferred).

MEASURE OF SUCCESS

• Completing tasks outlined under Key Responsibilities with timeliness and accuracy while maintaining a positive attitude.
• Maintain customer accounts balances at the company established level.
• Setting monthly goals as a team and individual as per upper management.
• Utilize management strategies to minimize company bad debt.

About Us:Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the . The company guides and supports its clients’ digital transformation through its expansive office technology portfolio, including IT Services ( ), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN’s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the . The company received Keypoint Intelligence’s BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its . Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World . Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us and follow Konica Minolta on , , and . EOE Statement:Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d’opportunité égale.

Expected salary:

Location: Mississauga, ON

Job date: Thu, 08 May 2025 00:54:29 GMT

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