Collections Representative (Insolvency)

Job title: Collections Representative (Insolvency)

Company: Robertson & Company


Job description: Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.Introduction: Prime Hires is seeking a skilled Collections Representative (Insolvency) to join our client.Contract Period: 6 months with potential to extend or convert
Pay Rate: $23.93 per hour
Location: Mississauga, ON
Location Type: Hybrid; onsite once a month
Business Hours: Monday to Friday; 8 AM to 4 PM / 9 AM to 5 PMJob Responsibilities:

• Assess the financial situation of individuals or businesses to determine the appropriate course of action
• Prepare and submit necessary documentation relating to insolvency procedures
• Keep up to date with changes in insolvency law and practice
• Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals
• Analyzes data and information to provide insights and recommendations
• Escalates complex or unresolved customer situations to managers as required
• Completes required documentation to ensure customers requests are accurately processed
• Organizes work information to ensure accuracy and completeness
• Delivers exceptional customer service that builds trust through expertise, responsive service and support
• Follows documented policies and procedures to execute transactions, activities and processes
• Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed
• Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner
• Maintains the confidentiality of customer and Bank information
• Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient
• Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees
• Analyzes issues and determines next steps
• Broader work or accountabilities may be assigned as needed

Experience & Qualification Requirements:

• At least 2 years of relevant financial industry experience, can be combined with post-secondary degree in related field of study
• At least 2 years of insolvency/bankruptcy
• Self-reliant
• Detail oriented
• Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area
• Knowledge of competitive marketplace and trends in product offerings

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Expected salary: $23.93 per hour

Location: Mississauga, ON

Job date: Sat, 26 Apr 2025 03:19:06 GMT

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