Collections & Arrears Specialist

Job title: Collections & Arrears Specialist

Company: Close Brothers Group


Job description: OVERALL SUMMARYAt Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.Join Close Brothers Motor Finance Team where you will be required to manage all accounts that require work in line with the current collections strategy and to effectively manage accounts up to the point of asset recovery. Working as part of the Customer and Arrears team our ideal team member will have previous experience in a customer focused environment with excellent communication skills.RESPONSIBILITIESArrears:

• Managing relationships with customers on an individual basis to ensure a successful customer and business outcome.
• Identifying possible fraudulent accounts, taking the correct action to resolve issues quickly and informing management of potential losses and action taken.
• Reviewing and actioning all cases in line with the company’s collection principles.
• Managing, reviewing, and actioning credit arrears cases.
• Outbound and Inbound Calls: Making automated or manual outbound calls to customers to collect, discuss and manage overdue payments.
• Payment Negotiation: Negotiating payment terms and arrangements with customers who are delinquent / pre-delinquent on their accounts.
• Payment Processing: Handling and processing Payments received from debtors, ensuring accuracy and timely updating of account statuses.

General:

• Carrying out duties in accordance with the company’s standard policies and procedures
• Dealing with customer complaints and general queries
• Effectively handling all inbound and outbound customer contact
• Managing daily workloads via dashboards
• Maintaining customer data and account records in line with policy and procedure
• Account Management: Managing and updating account information accurately in the system, ensuring all GDPR requirements are met.
• Problem Resolution: Addressing and resolving disputes or issues that may arise during the collections process.
• Flexibility to occasionally work outside of core hours and a Saturday where necessary.

Risk & Compliance

• Ensuring that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
• Ensuring all inbound and outbound calls are handled in line with our current Quality Assurance process.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

• Previous experience in a customer focused environment
• Previous experience in a collections or underwriting position
• Previous experience dealing with vulnerable customers
• Previous experience in a collections/customer service environment
• APA Qualified – Must hold a Professional Certificate in Consumer Credit
• The ability to demonstrate an empathetic approach
• Demonstrable experience of working within a structured process
• Excellent IT Skills (MS Word, Excel and Outlook)
• The ability to work well as part of a team

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE/ARE:

• Knowledge of regulations relating to Compliance, Data Protection, Anti Money Laundering, Consumer Credit Directive and Consumer Credit Act in line with CBI guidelines and regulations
• Professional Certificate in Consumer Credit (APA – IOB Loans and Regulation module) or working towards this qualification

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back.ABOUT USFor roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.To find out more about Close Brothers, please visit our careers page:To find out more about life at Close Brothers:To find out more about our benefits:To find out more about our commitment to creating an inclusive environment:We specialise in helping people buy new and used cars, motorbikes and light commercial vehicles. Working with a network of reputable dealer and broker partners, we provide flexible finance solutions to our customers that are convenient, hassle-free and most importantly, affordable. With headquarters in the North of England, we have branches covering the whole of the UK, serving the needs of our partners and customers and offering a personal hands-on approach to vehicle finance.Close Brothers Motor Finance is part of the FTSE 250 listed Close Brothers Group plc, a specialist financial services group which makes loans, trades securities and provides advice and investment management solutions to a wide range of clients. Close Brothers was established in 1878 and employs over 2,500 people, principally in the UK.

Expected salary:

Location: Ireland

Job date: Fri, 08 Nov 2024 00:45:30 GMT

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