Cluster Manager – Babyshop Oman

Job title: Cluster Manager – Babyshop Oman

Company: Landmark Group


Job description: Job Description:Key AccountabilitySales &Revenue Focus

• Delivers the store targetsand revenue forthe concept for stores/cluster assigned.
• Focusses on driving ATV, UPT, Footfall & Conversions by using StoreIntelligence Reports.
• Delivers monthly e commerce targetswith store integrated tools and technology and is keen to capitalize from every touch points
• Strategizes and executes activities and events alongwith marketing teamsto drive footfalls
• Implements and Executes promotions events and concept campaigns to drive revenue and targets as per conceptdirectives and acknowledge it for reviews and feedback purpose.
• Attempts to driveB2B business by corporate tie ups and ministry contracts.
• Share periodically important information about competitive activity with the relevant stakeholders (Buying, Merchandising, HR, Store Planning, Marketing) and takes corrective action to stay ahead of competition at all times.

Customer Focus

• Ensures the storesteams deliver a delightful customer experience journeyin stores.
• Ensures all Staffsare trained to deliver Concept Initiatives like Customer service & Product.
• Responsible to increase NPS / Mystery shopping metrics, analyses results periodically and takes corrective action.
• Manages and increases the Shukran enrollment & drives conversions across his area
• Responsible to driveCustomer Recovery in case of unsatisfied customers
• Help customers navigate through online kiosk,showcase out-of-stock products, extended ranges and online exclusive products as per their needs and choices.
• Ensure stores layoutand merchandize meetconcept standards and provide rightcustomer experience.
• Strategizes and createsa great storeenvironment to attract Customers

People Focus

• Embed the valuesand behaviors and builds a strong cultureof motivation, trustand engagement.
• Coach and supports Store managers in their Development and helpthem perform. DrivesLMS learning in area.
• Drive a learning-culture under 70:20:10 learning framework (70% – on the job,20%- coaching andfeedback, 10% – formallearning through classroom or LMS), Develop team skills by driving learning through OJT and assessments.
• Defines goals and key performance indicators and ensures effective implementation of the LMGsperformance management process & talent review process.
• Support the storemanagement teams by ensuring theyare fully trainedon product, customer service and competent users on all aspects of store operating processes within the stores.
• Reduce attrition andbuild succession to grow talentfrom within. Responsible to develop successors
• Plan and implement localization agenda as per local regulations. Focusses on Nationals teamassociates for connecting them with business, customers orientation at regular basis, encouraging and motivating them towards career growth aspirations and career

path.Business Focus

• Monitors and drives store performance through periodic store visits and team meetings to maximize Sales & operational efficiency
• Visits & analyses competition stores periodically & plans to ensure being ahead of competition on range, Quality of staff, Execution excellence and customer service
• Measure and optimize productivity (Sale productivity, Sale per sqft) by effective utilization of resources within budgetary guidelines
• Review all internal audit reports (BOE) and implement necessary corrective action required.
• Drive new store openings & refurbishments by aligning with different stakeholders as per SOP
• Comply with local regulations, follow guidelines as per the concept audit standards, review and take corrective actions on the audit report.
• Aware of Market Intelligence & Tracks to deliver desired market share in the operating markets

Category & Inventory Management

• Focusses on maximizing sell throughs of seasonal stocks.
• Manages Seasonal Plan and execution end to end for his area
• Communicates business drivers, merchandise and quality issues and other related information to concept manger, buying and retail concept team time-to-time.
• Monitors best sellers (NOOS, AIS) and zero sellers and takes appropriate action to focus on sales and avoid stock outs.
• Understands Store Profiles and catchment and provides product feedback & trends to the Territory Head
• Liaises with planning and Inventory Teams to ensure 100% stock availability across all stores specially for Best Seller NOOS & AIS Stocks.
• Ensure all stock takes and physical inventory counts are carried out as per the defined process, Assist stores with the development and implementation of stock loss action plans in conjunction with the Concept manager thereby reducing Shrinkage by X% as per concept norms.

Qualifications:Knowledge, Skills & ExperienceEducation

• Graduate degree in any field (basicqualification)
• Post Graduate degreein Business Administration (advantage)
• Good retail experience managing team, geography and online sales

Language

• Arabic – Speaking (advantage) (KSA/Oman)
• English- Advance high(Read, write, and speak)

Job Experience

• Minimum 3-4 years of experience as a Retail Store Manager of a medium/large format store (preferably managing an A grade store). Multiple stores handling experience (current or in past) will be an advantage. Overall experience in retail – 6-8 years.

About Us:Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.Over the years, our UAE – based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC’s largest omnichannel retailers and India’s top home and fashion retailer.We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.About the Team:Established in 1973 in Bahrain, Babyshop has grown into a leading retailer specializing in children’s products and accessories. With a steadfast commitment to quality, affordability, and accessibility, we have expanded our footprint to over 230 stores across 13 countries in the Middle East, North Africa, and Asia. Serving over 100 million customers worldwide, Babyshop has become a trusted brand and household name in the region.At Babyshop, our mission is to provide parents with a comprehensive range of high-quality products and solutions for their children, from newborns to teenagers. We proudly offer a diverse selection of items from beloved brands such as Juniors, Giggles, Eligo, Lee Cooper, Disney, Hello Kitty, Graco, Joie, Hauck, Nuna, Cybex, Babyzen, Philips Avent, Tommee Tippee, Medela, Dr. Brown’s and many more. Our extensive collection includes baby and kids’ clothing, baby essentials, nursery items, strollers, car seats, toys, and more.Child safety is at the heart of everything we do at Babyshop. We take meticulous care to ensure all our products meet the highest safety standards, from toys to strollers to car seats and beyond. Our commitment extends to sourcing the highest quality materials, such as the cotton used in our clothing, which is free from harmful chemicals and safe for babies and children to wear.We understand that parenting can be both rewarding and challenging, which is why we offer our unique service, “My Baby Expert.” Through this service, our experienced staff members-often mothers themselves-provide personalized advice and solutions for your parenting, product, or brand-related concerns. Our experts are here to support you every step of the way, helping you find the best solutions tailored to your family’s needs.Babyshop remains committed to customer satisfaction and community engagement. We continuously innovate and adapt to meet the evolving needs of parents and children. Our longstanding reputation as a reliable and popular choice for quality children’s products is a testament to our unwavering dedication to excellence and responsibility.

Expected salary:

Location: Oman

Job date: Thu, 27 Mar 2025 23:24:09 GMT

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