Clinic and Programs Advisor

Job title: Clinic and Programs Advisor

Company: Legal Aid Ontario


Job description: Union: Non-unionJob Number: J0625-0211Job Title: Clinic and Programs AdvisorJob Type: ContractContract Duration (months): 18 monthsCity, Province, Country: Toronto, Ontario, CanadaJob Location: TorontoJob Category: Management / ConsultingJob Classification: SPG2Role Designation: Flexible Hybrid – In person days can be flexible from week to week subject to manager approval and operational requirements.Open Positions: 1Posting Date: June 16, 2025Closing Date: June 30, 2025Salary: $85,596.00 – $111,318.00/YearLegal Aid Ontario employees are committed to making a difference in the lives of our clients.As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It’s an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.Primary functionClinic and Programs Advisors (CAPA) are primarily responsible for the oversight and support of entity service providers (ESPs) across the Province, including, 71 clinics, 1 Indigenous Legal Service Organization (ILSO). ESPs also include 8 Student Legal Service Organizations (SLSOs) which this position will specifically be responsible for. CAPAs support the success of the Clinic Law Services Division by ensuring strategic and business plans are met by engaging with entity service providers, and creating a culture of collaboration and innovation that engages ESPs. While reporting directly to the Business Manager, you will also work closely with the Director and Vice President and other Senior Executives.Home Location: Provincial Office – Toronto
Other Locations: Travel to clinics across the province may be requiredReporting to: Manager, Business ServicesKey accountabilities

• Each Clinic and Programs Advisor (CAPA) has oversight of an entity service provider portfolio of approximately $30M. including responsibility for evaluating annual service proposals, service agreements and performance against the agreements for their assigned entities.
• Accountable for evaluation and risk assessments of ESPs, and establishing risk mitigation plans for high risk entities. Assessment and plans need to be developed on collaboration with clinics management and board of directors.
• Consult and support ESP management and Boards on a range of matters including financial procedures, human resource management, board structure and governance, business and strategic plans.
• Provide timely responses to inquiries and informed support to the staff, board and Deans of ESPs, on various matters.
• Review and analyze reports and information (including statistical) provided by ESPs and report on them to the Director and Business Manager; identify issues and risks, as appropriate.
• Collaborate with key divisions of LAO to keep them updated on process changes and the delivery of services by ESPs, to ensure a culture of knowledge sharing and collaboration between LAO and ESPs.
• Monitor the communication between LAO and ESP’s to make sure that ESP’s are receiving the information they need, to improve client and stakeholder satisfaction
• Engage in consultations with ESP’s and stakeholders and provide input into the establishment of the services and supports to be delivered in the Province. Supporting public and closed consultations on policies, directives and service proposals.
• Preparing reports for LAO senior management regarding various ESP issues on an individual and system-wide basis (i.e. governance, service delivery, staffing issues, etc.)
• Providing project management support for CLSD initiatives
• Support LAO initiatives such as Aboriginal Justice Strategy, French Language Services and the Racialized Communities Strategy regarding clinics
• Participate in business planning and operational planning with the CLSD management team
• Some travel will be required to attend clinic locations as needed. Attendance to meetings in evenings and weekends will be required as needed. (Community legal clinics have volunteer boards who meet in evenings and weekends.)

Required skills & experience

• Undergraduate degree or equivalent in business administration, finance, or similar.
• Knowledge of the Legal Aid Services Act (LASA, 2020), including Legal Aid service Rules, Part 4, and policies
• Understanding of Legal Aid Ontario’s (LAO) mandate, service delivery models, modernization objectives, policies and processes
• Extensive knowledge of entity service providers, including the community legal clinic system and student legal services organizations
• Experience and understanding of project management methodologies
• Knowledge of data management and statistical reporting
• Experience with not-for-profit governance and risk management practices
• Handling highly sensitive and confidential information
• Ability to work on multiple initiatives while remaining flexible
• Aptitude in creative problem-solving, supportive team player and professionalism
• Lead and facilitate various meetings on behalf of the division
• Excellent oral and written communication skills
• Experience in consultation, planning and policy development in a diverse, demanding environment

Assets

• French Language Skills are considered and asset
• Experience working in a community legal clinic or SLSO is an asset

Final candidates for this position will be required to undergo a criminal record check.To apply submit a cover letter & résumé.Only those candidates selected for an interview will be notified by email.Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.First time applying to LAO? You will need to create a profile AND then apply for the position.
Already have an Njoyn account? Just sign in and select “my jobs” to apply.
Once you have successfully applied you will receive a confirmation email.Trouble applying? For telephone support please call 1-877-427-7717 or email support: candidate.njoynhelp@cgi.com.

Expected salary: $85596 – 111318 per year

Location: Toronto, ON

Job date: Wed, 18 Jun 2025 04:23:46 GMT

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