Client Support – Soft Services

Job title: Client Support – Soft Services

Company: ISS Facility Services


Job description: ISSClient Support – Soft ServicesContract: ProductionLocation: Essex, SS143ELHours of work: 40Contract Type: PermanentThis role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.We are currently recruiting for Client Support – Soft Services to oversee the Soft Services departments, including Front of House and Cleaning Services teams. You will ensure the delivery of high-quality services aligned with the client’s culture and business needs.Job DescriptionAs the Client Support – Soft Services you will be instrumental in enhancing service performance, coaching your team, and supporting contract retention and business growth.Key Responsibilities

• To provide a positive example, clear vision, direction and appropriate support for all Front of House Teams.
• To provide innovative new standards and procedures to assist with both our own and our clients performance.
• Delivery of service excellence across all service lines, including assisting with the implementation of ISS Key concepts and development of Lighthouse sites.
• Positively influence customer relationships to ensure regular contact is maintained and service delivery expectations are achieved / exceeded. Strengthen customer relationships to support contract retention.
• Provide admin and management support for new growth opportunities and any new business growth opportunities.
• Internal networking across ISS as required to develop relationships and opportunities, encouraging collaboration.
• Produce monthly Utilities data reports and other documents to meet internal and customer deadlines, and work with the site team and Energy Managers to reduce Energy usage and to positively move towards a carbon neutral position.
• Carry out individual and multiple moves liasing with key Leonardo stakeholders and inputting onto Autocad Lite.

Professional and Personal Competencies/Qualifications

• Experienced administrator in a facility service environment.
• Must be highly numerate and literate.
• Ability to understand customer requirements and translate them into successful operational solutions.
• Autocad Lite experience desirable.
• Experience in an accounting role.
• Excellent IT skills (Word, Excel and PowerPoint as a minimum).
• Friendly willing personality with good telephone manner.

The CompanyISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaceISS is proud to be a diverse and inclusive employer.ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational backgroundOur passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.If you have any further queries regarding this role, please contact the Resourcing Team by emailingPlease click on the following link for more information on this role:If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link:To find out more about what we do click here –

Expected salary:

Location: Essex

Job date: Sun, 23 Mar 2025 05:49:31 GMT

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