Client Services Team Leader

Job title: Client Services Team Leader

Company: ISS Facility Services


Job description: ISSClient Services Team LeaderContract: Professional Services, Production & TechnologyLocation: London, EC2Y 5EAHours of work: 40Contract Type: PermanentThis role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.At ISS, we create places that work, think, and give. As a Client Services Team Member, you will be a key part of this placemaking culture, serving as an ambassador of exceptional workplace experiences for both Manulife and Livv Workplace.Job DescriptionIn this role, you will be responsible for curating a dynamic workplace environment that enhances well-being, productivity, and company culture, ensuring that employees and visitors feel engaged and supportedYou will proactively seek opportunities to improve on-site service experiences and implement new initiatives aligned with the ISS Global Strategy.This is a fantastic opportunity for someone who is passionate about customer experience and eager to contribute to a world-class workplace environment.Key Responsibilities

• Drive customer touchpoint journey as an ambassador of workplace experience
• Curate an environment that enhances well-being, productivity, and culture
• Seek opportunities to improve onsite service experience
• Deploy new initiatives aligned with ISS Global Strategy

Professional and Personal Competencies/Qualifications

• Experience in leading or managing a team
• Corporate, office, or customer service experience
• Excellent communication skills
• Strong time management
• Proactive in seeking continuous improvement
• Ability to work independently and in a team
• Motivated, committed, and flexible
• Proficient in Microsoft Office (intermediate/advanced)
• Understanding of Health and Safety

The CompanyISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaceISS is proud to be a diverse and inclusive employer.ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational backgroundOur passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.If you have any further queries regarding this role, please contact the Resourcing Team by emailingPlease click on the following link for more information on this role:If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link:To find out more about what we do click here –

Expected salary:

Location: London

Job date: Sun, 06 Apr 2025 07:37:18 GMT

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