Client Services Team Leader

Job title: Client Services Team Leader

Company: ISS Facility Services


Job description: ISSClient Services Team LeaderContract: Key Account NetworkLocation: Staffordshire, ST1 5PZHours of work: 40Contract Type: PermanentThis role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.As a Client Service Team Leader, you will play a pivotal role in shaping an exceptional workplace experience, embodying the culture of placemaking that prioritises environments where people thrive.Working within the workplace experience team, you will curate an atmosphere that enhances wellbeing, fosters productivity, and aligns with the client’s ethos of creating spaces that “work, think, and give.”Job DescriptionIn this leadership role, you will act as a key ambassador for the customer journey, driving service excellence at every touchpoint.The position involves proactively identifying opportunities to improve onsite services and introducing innovative initiatives that align with the ISS Global Strategy.Your efforts will contribute to a vibrant workplace culture, ensuring that employees feel connected, inspired, and valued as part of an exceptional environment.Key Responsibilities

• Own the touchpoint journey and user centric concepts (Ground floor reception multi tenanted site)
• Establish good working relationships with the customers in order to be recognised as the natural ‘go to’ person and a trusted partner to deliver on our value proposition
• Engage with all key stakeholders so as to ensure a collaborative and efficient approach and a swift response to all service requests
• Effectively deal with all business user/client requests and enquiries exceeding expectations in all areas of the operations
• As a brand ambassador for ISS and A&O you will be responsible for ensuring that all client site procedures and standards are met
• Focus on curated experience and drive the agenda for our end users and customer
• Show responsibility for personal and Team health and safety, and that of others in the conduct of the job in line with ISS and Legal requirement

Professional and Personal Competencies/Qualifications

• Relevant customer service experience
• Experience working with systems (e.g. MS Office)
• High degree of accuracy
• Excellent communication skills
• Good time management
• Ability to motivate and drive a team
• Motivated, committed and flexible
• Health & Safety understanding
• Ability to adapt to a different clientele however, remain professional

The CompanyISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaceISS is proud to be a diverse and inclusive employer.ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational backgroundOur passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.If you have any further queries regarding this role, please contact the Resourcing Team by emailingPlease click on the following link for more information on this role:If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link:To find out more about what we do click here –

Expected salary:

Location: Staffordshire

Job date: Sat, 29 Mar 2025 00:57:02 GMT

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