Client Services Representative

Job title: Client Services Representative

Company: World Fuel Services


Job description: At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.Key Responsibilities:

• This is a key role within our Client Services Team, reporting to the Client Services Manager. You will be responsible for liaising with out clients to assist in any queries relating to the running of their energy contracts, both professionally and accurately.
• In order to do this, you will be responsible for liaising with energy suppliers & distribution network operators to ensure queries are resolved quickly and efficiently.
• You will ensure all requests are dealt with in a timely manner and in line with company guidelines.
• You will be responsible for liaising with other teams within the business to keep them fully updated on any issues which may affect their work
• Provide general administrative support to the office & carry out any other reasonable duties as required by the company
• Continuously strive to increase market knowledge by reviewing Market & Industry intel and other updates communicated to the business
• Submit weekly reports and planners to the Client Services Manager
• Demonstrate awareness of internal processes and provide suggestions for process improvement
• Provide reception cover as and when required
• Participate in on-going training and development, regular performance reviews and monthly one to ones.

Person Spec – Background & Skills:

• Microsoft Office skills
• Strong problem solving skills
• Ability to work well under pressure
• Organisation & Attention to detail
• Drive and Motivation
• Team Work
• Effective Communication, both Written & Verbal

N.B. This is a Hybrid role; Office days are Mon – Weds.This is an excellent opportunity to join a rapidly expanding organization with excellent career prospects and a great team to work with!Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.

Expected salary:

Location: Elland, West Yorkshire

Job date: Thu, 06 Feb 2025 05:53:46 GMT

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