Client Services Officer Oral Health

Job title: Client Services Officer Oral Health

Company: Latrobe Community Health Service


Job description: 26947 – Applications ongoing until position is filledLocated in Moe, Full-time, Permanent

• Join a not-for-profit health care provider who is getting back to what matters
• Responsible for providing customer service and program administrative tasks to all Oral Health Service
• Total remuneration package of $82,297 per annum including superannuation and the full optional benefit of salary packaging.

Why Latrobe Community Health Service?At Latrobe Community Health Service, we aim to prevent health problems through information and awareness, and to intervene sooner through the delivery of truly integrated healthcare.Our origins are in Gippsland regional Victoria, but we have grown rapidly in recent years. Our services include general practice (GP); nursing; allied health; dental; counselling and psychology; gambling support; alcohol and drug treatment; migrant and refugee settlement services; social connection; carer support services and National Disability Insurance Scheme (NDIS) in partnership with the NDIA.What you’ll be doing in this role?The Client Services Officer will provide customer service and program administrative tasks to all Oral Health service streams inclusive of the Community Dental Program, Child Dental Benefit Scheme, Smile Squad and other outreach programs, private dental and specialist services, and dental prosthetic services under the contracted service agreements.Your work will include:

• Deliver exceptional customer service across multiple channels, ensuring respectful and responsive support for diverse clients.
• Manage client scheduling, triaging, and interpreter bookings to optimize clinician availability and minimize wait times.
• Process client fees, claims, and financial reconciliations with accuracy and transparency.
• Maintain compliance with health records, regulations, and quality standards, supporting incident resolution and continuous improvement
• Perform routine administrative duties, ensuring well-organized and professional client-facing environments

What we’re looking for:

• Year 12 VCE completion or equivalent AND/OR Certificate III/IV in Business Administration OR a post-secondary qualification in a related discipline.
• A current Working with Children Check (Employee)
• Current Victorian driver’s licence
• Ability to travel across the service delivery area/s
• Proven customer service skills, handling inquiries and ensuring client satisfaction.
• Strong organisational and time management abilities in a fast-paced setting.

What’s in it for you?

• ADO each month (full-time staff only)
• Optional Salary Packaging (including novated leasing)
• Access to discounted Private Health Insurance
• Training & Development (Online & Onsite)
• Career Progression Opportunities
• Flexible Working Arrangements

For more information on this position contact:
Maree Hazledine
Team leader Client Services
maree.hazledine@lchs.com.auAt Latrobe Community Health Service we want to help you get back to what matters. To see the full position description and to apply, click the Apply Now button.Latrobe Community Health Service is committed to better health, better lifestyles, strong and inclusive communities.As an Equal Opportunity employer, we encourage applications from people whom are from different backgrounds, including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. We look for the right values, skills and knowledge to build our capabilities so that we can best deliver for our community. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or emailLatrobe Community Health Service (LCHS) is committed to promoting the safety and well-being of all children and young people accessing our services.

Expected salary: $82297 per year

Location: Gippsland, VIC

Job date: Sat, 14 Dec 2024 07:56:28 GMT

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