Client Services Manager – Loan Servicing

Job title: Client Services Manager – Loan Servicing

Company: Apex Group


Job description: The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.For our business, for clients, and for youSummary of RoleThe successful candidate will join a recently formed operation within Apex to help build and grow out a new loan servicing business. They will work alongside the Local head and Global Head of Operations, helping to onboard systems, define processes and build a global team to service a new product. This is a huge opportunity to join a department at ground level and make it successful.The CandidateThe candidate will have extensive knowledge and experience working with CLOs, CDOs and Credit Funds. They will be driven and motivated to achieve excellence through hard work, good client service skills, excellent communication and organisation.Main Responsibilities:

• Provide client service for Credit Managers including:
• Have primary responsibility for the management of a number of loan funds and serve as the key day-to day contact for fund managers and other related parties.
• Responsible for servicing the overall client relationship ensuring delivery of our contract obligation
• Develop a relationship with a given set of Clients to ensure their needs are being addressed and liaising with all relevant internal teams to ensure that targets are met and the Clients receive a high level of service
• Day to day oversight of the assigned portfolios to ensure high levels of service is delivered across all tasks.
• Identify and resolve issues on complex situations and ensure they are brought to a successful resolution
• Work closely with teams on audit , client and internal requests
• Daily Transaction management – Cash and trade daily ( loans, bonds & other instruments).
• Report review and preparation on Portfolios performance
• Monitoring of Service Level Agreements
• Creation of KPI reports
• Lead and participate in Client Meetings and ensure minutes and follow up items are closed out
• Support junior members of the team on client and deal specific requirements
• Work closely with senior managers to identify and streamline operations by reviewing procedures and supporting/providing suggestions for process improvements to ensure greater efficiencies and client service delivery
• New launch support and coordination
• Be involved in the onboarding of new clients once passed off from sales to ensure all deliverables are agreed and coordinate with the wider team on launch date and operating model.
• Support Head of Operations:
• Providing KPIs
• Support in Business development
• People management:
• Manage teams locally and in various jurisdictions to ensure timely & accurate deliverables.
• Roll out training and development plans to direct reports.

Qualifications, Skills and Experience:

• Degree in Accounting/Finance, or a relevant qualification
• Candidate should have 7+ years’ experience working in loan administration operations
• Extensive knowledge of CLOs/CDOs/Credit Funds
• Understanding or knowledge of various security types – Private Debt, Syndicated Loans, Bonds, Equities, Futures, CDS, CDS Indices, Forwards, ABS, MBS, TRS, etc.
• Understanding of trade lifecycle
• Knowledge and experience with settlements including DTCC & Euroclear
• Knowledge and understanding of securities and other financial instruments Computer proficiency with advanced knowledge of Microsoft Office Suite, familiarity with Solvas (CDO-Suite) preferred

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Expected salary:

Location: Dublin

Job date: Sun, 30 Mar 2025 23:50:49 GMT

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