Client Services Manager, Corporate Trust & Agency Services

Job title: Client Services Manager, Corporate Trust & Agency Services

Company: Bank of China


Job description: Join Bank of China (Hong Kong)Be a dynamic member of our teamWe commit to excellence and professionalismWe value peopleWe offer challenging and rewarding careers that will further your personal development.For other vacancies, please visit our website at http://www.bochk.comJob No.: 499348
Employment Type: Full time
Departments: Custody and Trust Services
Job Functions: Bank Operations, Customer ServicesResponsibilities:

• Conduct documentation review and deal execution in accordance with agreed procedures and polices together with external counsel and internal counsel.
• Review new deal mechanics and feasibility and work with Operations team in deliverables. Manage the end to end process for new and existing deals including new deal setup, ongoing deal administration, annual account review, and maintain deal records. Liaise with Operations team to ensure tasks are delivered properly.
• Act as deal owner for a portfolio of agency/trustee deals. Provide oversight on Operations processing and ensure all contractual duties are completed timely and accurately.
• Serve as a primary contact for clients and handle ad-hoc requests and enquiries.
• Liaise with different teams to obtain data and compile various MIS reports as required by management on monthly basis.
• Assist on control and compliance matters such as reconciliation of escrow reports and liaise with Operations team to arrange internal control meeting and review the Operations activities.
• Review / update client service procedures and ensure all processes are met with the bank’s standards on control, risk management, operational efficiency and service quality continuously.

Requirements:

• 5 years banking experience is preferred (with a minimum of 2 years in capital market products, particularly bond or syndicated loan administration). Paralegal in capital markets will also be considered.
• Knowledge about operational risk and control monitoring is preferred.
• Detail oriented, independent thinking and demonstrate problem solving skill.
• Able to liaise with clients to handle enquires and resolve operational issues.
• Good communication skills, both Cantonese and English, and Mandarin is also preferred.
• Being a good team player.
• Proficient in use of MS office tools.

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website http://www.bochk.comTo apply: https://careers.pageuppeople.com/798/cw/en/job/499348/client-services-manager-corporate-trust-agency-services=11232Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

Expected salary:

Location: Hong Kong

Job date: Sun, 29 Jun 2025 07:09:43 GMT

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